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Bristol Street Motors has grown to become a national brand recognised for its honesty, integrity and quality of customer service for over 100 years. Representing 15 of the world's major manufacturers, Bristol Street Motors offers new cars, ex demonstrator cars, used cars, electric cars, new vans and used commercial vehicles from Citroen, CUPRA, Dacia, DS, Ford, Hyundai, Jeep, Mazda, Nissan, Peugeot, Renault, SEAT, SKODA, Toyota, and Vauxhall. You can also buy a car online direct from us.
Our dealership teams are on hand to offer the highest standards in sales and aftercare for new cars, used cars and commercial vehicles operating throughout our local dealerships across England. We have a range of aftercare services to choose from including car servicing and MOT.
Chris Armstrong, who joined the company on its Finance Graduate Scheme in 2014, has been appointed as general manager at Bristol Street Motors Ford Bolton. Click here to read more...
Citroen wins two awards and gains an 'honourable mention' in another category at the WhichEV Awards 2021.
We always keep you bang up to date with new models and updates here at Bristol Street Motors... that's why we attended this week's event which saw the new Dacia Duster unveiled in front of the leading UK media.
Beauty is in the eye of the beholder, but we reckon the Mokka is a good-looking thing - click here to read more...
At Bristol Street Motors we strive for excellent customer service in all areas. I would like to hear of all your feedback whether you have had exceptional customer service or have felt we could have done better.
Our Mission Statement is: To deliver an outstanding customer motoring experience through honesty and trust.
In the event of a concern or feedback please do not hesitate to provide us with feedback using the contact forms which can be found on our dedicated customer services page. Alternatively please call our customer services on 0191 497 0404 or email [email protected]. Customer Services operate between 9am and 5pm Monday to Friday. We will aim to respond to your feedback within 48 hours, as measured by our manufacturer partners, and with over 1 million customers in the UK, I know the importance of making sure you are satisfied with our service every time. We take these matters seriously.
Any concerns or complaints are logged and sent to the dealership management to review and seek to resolve. Before any concerns are "closed off", each concern is reviewed by me to make sure that we are learning from our mistakes and treating customers in line with our Values.
Our complaints handling process can be found here.
Chief Executive Officer, Vertu Motors Plc
We subscribe to the Motor Industry Code of Practice for Service and Repair and are members of the National Franchise Dealers Association. If we have been unable to resolve your complaint to your satisfaction you can contact:
The National Conciliation Service
PO Box 6562, Rugby CV21 9QPThe Motor Ombudsman
71 Great Peter Street, London, SW1P 2BNBoth bodies are Chartered Trading Standards Institute approved providers of alternative dispute resolution and we will respond to them if they contact us regarding your complaint.
If your concern relate to any product regulated by the Financial Conduc Authority, you will receive and acknowledgement and a final response within 8 weeks. Before the final response is issued our central team will investigate the issue alongside the selling dealership.
If we have not been able to resolve an FCA-regulated product complaint to your satisfaction, you may be able to refer it to the Financial Ombudsman Service. Further information is available on their website www.financial-ombudsman.org.uk
*Home delivery on used cars is free if you live under 30 miles from the Bristol Street Motors or Macklin Motors dealership where the vehicle is purchased. Any subsequent delivery cost is calculated at an additional £1 per mile over and above 30 miles.
