Established from a single motor retail dealership in Bristol Street, Birmingham nearly 100 years ago, Bristol Street Motors has grown to become a national brand recognised for its honesty, integrity and quality of customer service. Over this time Bristol Street Motors has earned its reputation as trusted dealers of new cars and used cars, as well as supplying a great selection of practical vans across their local dealerships in England.
Acquired by Vertu Motors in 2007, Bristol Street Motors has gone from strength to strength, retaining its place as one of the largest motor retailers in England and building on its reputation as one of the Country’s most trusted new and used car dealership groups. As well as being one of the country’s most reputable car dealerships, the servicing and aftersales available is second to none; including body repairs, accident management, and MOTs among other services.
Now the largest Hyundai dealer in the UK and the third largest single UK Ford dealer, Bristol Street Motors represents global motor manufacturers across England. Manufacturers include Alfa Romeo, Jeep, Citroen, Dacia, Fiat, Ford, Hyundai, Mazda, Nissan, Peugeot, Renault, SEAT, SKODA, Vauxhall and Volvo.
Providing new and quality assured second hand car sales, servicing and aftersales, Bristol Street Motors has a specially trained and expert team to ensure customers are given the highest standards of customer service at every stage of their purchase and aftercare.
Bristol Street Motors is operated by Bristol Street Fourth Investments Limited (Citroen, Dacia, Renault, Hyundai, Nissan Peugeot, SEAT and SKODA), Bristol Street First Investments Limited (Ford), Vertu Motors (VMC) Limited and Vertu Motors (Chingford) Limited (both Vauxhall) and Grantham Motor Company Limited (Alfa Romeo, Fiat, Chrysler Jeep, Mazda and Volvo). All are subsidiaries of Vertu Motors plc meaning that Bristol Street Motors can give customers personal service to the highest of standards, with the backing of a national and trusted organisation.
Vertu Motors plc (which trades primarily under the Bristol Street Motors, Macklin Motors, Vertu Honda, Vertu Volkswagen and Farnell brands) was formed in late 2007 to acquire and consolidate UK motor retail businesses. The group was founded as a new entrant into the UK motor retail sector and is listed on the AIM market (UK:VTU)
The Vertu Motors Group, which is the UK’s 5th largest motor retailer, represents 20 of the world’s major car franchises in over 130 dealerships nationwide and is built on values of passion, respect, professionalism, integrity, recognition, opportunity and commitment.
The Group also operates a number of Honda dealerships (www.vertuhonda.com), Volkswagen dealerships (www.vertuvolkswagen.com) and Land Rover (www.farnelllandrover.com) and Jaguar Dealerships (www.farnelljaguar.com). In 2010 Vertu Motors expanded into Scotland, trading under the Macklin Motors brand (www.macklinmotors.co.uk). Vertu Motors plc was awarded the Motor Trader Dealer Group of the Year in 2008.
At Bristol Street Motors we strive for excellent customer service in all areas. I would like to hear of all your feedback whether you have had exceptional customer service or have felt we could have done better.
We take this so seriously that I review all emails to ensure that we deal with your concern swiftly and I can follow it up with the relevant dealership. We are not perfect but we do strive to deliver excellence and to treat customers fairly.
Our Mission Statement is:
To deliver an outstanding customer motoring experience through honesty and trust
In event of a concern please do not hesitate to provide us with feedback using the contact forms which can be found on our dedicated customer services page. Alternatively please call our customer services on 0844 871 1620. Customer Services operate between 9am and 5pm Monday to Friday. We will aim to respond to your feedback within 48 hours, as measured by our manufacturer partners, and with over 1 million customers in the UK, I know the importance of making sure you are satisfied with our service every time.
Robert Forrester Chief Executive. Vertu Motors plc
We subscribe to the Motor Industry Code of Practice for Service and Repair and are members of the National Franchise Dealers Association. If we have been unable to resolve your complaint to your satisfaction you can contact:
The National Conciliation Service
2nd Floor, Chestnut Field House, Chestnut Field, Rugby, Warks, CV21 2PA
By Telephone : 01788 538317
Or via their website: www.nationalconciliationservice.co.uk
PO Box 44755, London, SW1X 7WU
By Telephone :- Motor Codes free phone consumer advice line on 0800 692 0825
Or via their website: adr.motorcodes.co.uk
Both bodies are Chartered Trading Standards Institute approved providers of alternative dispute resolution and we will respond to them if they contact us regarding your complaint.
I am personally committed to ensuring we build a strong business by developing long term customer relationships. We have high level of customer satisfaction as measured by our manufacturer partners and with over 1 million customers in the UK, I know the importance of making sure you are satisfied with our service every time.
Robert Forrester Chief Executive. Vertu Motors plc