Customer Testimonials

Brilliant service yet again from the service team. Please convey a huge thank you to the Service Advisors and the driver. They all went the extra mile to help me out. I have been using this branch for over 20 years and it is this excellent customer service that retains me as a customer. It is as simple as that. I have to travel over 12 miles to this dealership, but the aftercare I have received makes it worth while. Thank you all and take care.

Brilliant service yet again from the service team. Please convey a huge thank you to the whole team. They all went the extra mile to help me out. I have been using this branch for over 20 years and it is this excellent customer service that retains me as a customer. It is as simple as that. I have to travel over 12 miles to this dealership, but the aftercare I have received makes it worth while. Thank you all and take care.

I would like to say what outstanding customer service we had from the Sales Executive when we changed our car this month. I have dealt with the same Sales Executive for several years and have always had excellent service - professional, knowledgeable and efficient. On this occasion, our car needs had changed as we now have to carry mobility equipment so accessible seating and space has become very important. they were sensitive and discreet in finding out precisely what we needed, making thoughtful suggestions and demonstrating how the equipment and the people could best be accommodated. We are delighted with our new car which, due to the Executives careful attention, meets our needs and makes motoring more pleasurable.

I had a MOT, I'd like to say thanks to the service advisor in service. Being a pensioner they made sure it was very safe owing to covid 19. Many thanks to the service advisor and staff. Always a pleasure to go to Ford Kings Norton.

Hi, I bought a car from Bristol Street Motors, Kings Norton Branch, just before the current situation escalated and I thought it had an issue last week, which threw me into a total panic because I live on my own and I'm very car dependent for food shopping due to having a long term health condition, which can make things tricky. I really just wanted to say a huge thank you to the King's Norton Service Department who were extremely helpful in really difficult circumstances and answered all my panic stricken emails promptly, clearly and very patiently, bearing in mind that some of my queries were completely dozy when I look at them in a more rational state! With many thanks for great service.Kindest regards, Kay Slawson.

At time of writing I dont yet own the vehicle but i am sure I'll be going ahead with buying it, i would just like to say that i was given excellent customer service and product information by the sales exec, great information provided and great friendly approach so I hope they get the recognition they deserve.

Can I pass on my warm thanks and gratitude the Sales Executives at Kings Norton branch, for helping resolve an issue with our vehicle. They were courteous, patient and communication to me was very good throughout. They sorted out a courtesy vehicle and then resolved the vehicle's issue. thanks again.

Car was booked in swiftly and promptly for paintwork to be completed which was addressed at point of sale.

We are very pleased with the car we purchased and I'd like to praise the sales person, as she was very pleasant to deal with, professional and polite. No pressure felt and the car is used daily now.

I would just like to say how brilliant the used car sales executives where recently in helping me find a car, nothing was to much trouble they really made me feel like a valued customer I cannot praise them highly enough. If anyone is looking for a car look no further than Bristol Street Motors.

I would like to thank all staff I must say i have been to many garages in my time but all the staff are polite and so helpful i brought my bmw from bristol street and took out the 3 year extra warantry and they do the work with no fuss so thank you bristol street

Thank you to the Sales man at Kings Norton Bristol Street for great customer service.