Customer Testimonials

I would just like to thank you for another Brilliant experience when purchasing another car from you at Nissan Ilkeston. A very caring none pushy purchasing experience and a very polite courteous General Manager, who at other car dealerships lock themselves away and you never see.

I contacted the team first via phone then had further contact via email to source a heat shield for my Qashqai. They were very helpful, friendly and went out of their way to email me pictures of the parts catalogue to make sure it was the correct part. The service was outstanding and I was extremely happy with next day delivery. I was even more pleased when I met them face to face as they were cheerful, professional and very polite. Would definitely recommend contacting this lovely team and will be coming back for any other parts I need. Thank you

The staff at Nissan are very good and the mechanics did their best to get my car back to me asap

I have recently had reason to call into the showroom at Ilkeston for assistance with my vehicle. I would like to thank the Workshop Manager who was absolutely brilliant. They went above and beyond what was necessary and did so in a polite and sensitive manner. I would also like to thank the Parts Team for their help and politeness. Excellent service all around. These people are a credit to the company.

From the moment I walked in until I returned to collect my car after its service, I was treated with the utmost of respect and civility, and I have nothing but praise for the Ilkeston Bristol Street Motors, The service Ilkeston carried out was superb and they could not do enough for me.

My visit to Ilkeston branch was absolutely great from booking in to the end will visit again. Satisfied customer.

I purchased my car in September 2018 from the Nissan Ilkeston showroom and was extremely happy with the service I received at that time and relieved that I wasn't given the 'hard sell' as I have had many times from garages when looking for a vehicle. Last week I noticed a problem with my brakes and rang my local Nissan dealer (Leicester - not part of your portfolio) but they couldn't look at my vehicle until the end of the month which was not acceptable as it was a safety issue. I contacted Ilkeston on Monday (14/1) and they told me to bring it in first thing Wednesday morning and they would carry out a complimentary visual health check on the car for me. I arrived at 8am and decided to wait to see what the issue was as I can work remotely so sat working for 1.5 hours, and was well looked after with constantly being provided tea/coffee. The issue was with my brake discs (a build up of corrosion) with the rear needing immediate attention and the front ones starting to corrode. I decided to get it sorted out immediately and was advised that it could be done that day. I asked for a price for all 4 to be done and was advised by the Service Manager (Mark) that as I had only had the vehicle 5 months that there would be no charge. I fully expected to have to pay as I am sure this would have been classed as a wear and tear issue rather than a warranty issue, although I did think that perhaps there might be a discount offered due to the short period I had owned the vehicle. I left the garage that evening impressed with the high level of service I had received - the friendliness of the staff was the best I have received in a garage (and I have been driving and managing my own vehicles for 41 years so have plenty of experiences for comparison). The very fact that I didn't even have to raise the issue of the short period of having the vehicle and the brake discs was refreshing - and I would have tried to negotiate at least a discount due to the time frame. I will not be using my local Nissan garage but will be taking my vehicle back to Ilkeston for all work/services going forward as I have faith in the fact that I will be treated fairly and with respect. I wanted you to be aware of my positive experience and to let you know that you have some good staff at Ilkeston and that it is so refreshing to see a fair and extremely responsible approach to customer service - this is rare these days and I for one am extremely grateful. Credit where credit is due and in this case it certainly is. Thank you.

Everything went so smoothly, without Bristol Steet Motors Nissan Ilkeston it could have been a crisis but instead was a pleasure.

Thank you for your outstanding service. I saw the car I wanted and within a week it was on my drive. Everything explained and sorted quickly and efficiently. Thank you for all your help.

The customer service we received from the team at Nissan Ilkeston was fantastic.all the other salesmen were polite, attentive and seemed happy in their work. We chose our car on 2nd May with a 30th May collection date. We were given weekly to update us on the current status. Nothing was too much trouble. When we arrived on the 30th May to take ownership of the car, we were absolutely speechless to find it in the showroom, with a big red silky Nissan cover over it with barriers around it for protection! The car we chose was a Nissan Note, not the highest spec or the most expensive car in the Nissan range, but that didn't seem to matter to Nissan Ilkeston. We were made to feel very special indeed which was wonderful as it's the first new car, we've ever brought. A massive 10/10 for Nissan Ilkeston. We'll definitely be back and we have no hesitations of recommending the dealership to our friends and colleagues. Thumbs up Ilkeston.

Welcoming, good service and very helpful staff. Thanks Bristol Street Motors.

I would like to thank Andrew for all his help and excellent assistance that he has given me, Bristol Street Motors Nissan Ilkeston is a pleasure to deal with.