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Excellent service from this dealership!
The service I received from the dealership was exceptional!
The staff are helpful, friendly and professional throughout.
It is positive experiences like this one that keeps me coming back each year, a lot of companies could learn from the examples you have set.
Please continue the good work and thank you once again!
I was very pleased with everything at your Bristol Street Motors Star City. They had taken care of everything and was very polite and efficient.
I was very happy with the service I received at SEAT Derby! The Salesman was an absolute star and answered all my questions and queries I had. He's fantastic. All the staff were very friendly and helpful :)
Myself and wife came into SEAT looking for a new vehicle at Seat Derby. We have dealt with this dealership before and purchased a vehicle from them, and the same salesman was available to speak to us. He gave us 110% customer service, and ensured our needs were met. We have once again had a great deal from SEAT. We will definitely be returning to seat to once again to arrange a great deal. We will also be recommending SEAT. Superb service. Thank you
Marvellous service this morning from Bristol Street SEAT Darlington. Took my Leon TDCi FR in for its 1st major service. Exceptional and friendly service from the service department staff. Vehicle taken straight into workshop and finished in good time. Even washed the car. Knocks spots off the service from my closest SEAT dealer. Even bumped into an old work colleague there. Highly recommended dealership.
From choosing to go with Vertu whilst online right through to the delivery of my Gorgeous Seat Leon FR in Allor blue was amongst the best customer service I've experienced in my 49 years. To have my new car well within 3 weeks was impressive however the fleet manager from Derby Seat was just a joy to deal with, once he made initial contact we spoke & e mailed quite regularly & he kept me right every step of the way with a 'nothing's too much bother' attitude & a smile on his face(you can tell over the phone)The delivery date didn't go quite to plan due to the midlands rail network having issues however he told me to 'leave it with him' & within an Hour he had waved his magic wand & arranged to get my Leon delivered within 24 hours of the original date which was impressive due to unforeseen circumstances. He had arranged for my car to be outside my door by 8am the following morning which I was excited about then the driver phoned to confirm he was going to be leaving derby early to get to me in Newcastle by 8am, his manner was professional & he was lovely by the way, he turned up bang on time dressed immaculately with a shirt & tie on(just driven 230 miles!)& with a big smile & firm handshake for his customer, he enjoyed his cup of tea & was on his way, car is Superb. I am bowled over by the Quality & Genuineness of the customer service I received firstly by Vertu at Team Valley but Especially by the Sales Executive at Bristol Street Seat Derby and the delivery driver, please could you pass on my 'Thumbs Up' & sincere thank you from me as I'm So Impressed with the whole Enjoyable experience, Congratulations.
At Seat Derby the Sales Executive who assisted me was easy to talk to, and the after care service was good too. I am glad I got my finance through Bristol Street Motors and in my eyes highly recommended.
I was connected by your Customer Service Dept , as a follow up call to get my opinion of the level of customer service offered by Hartlepool Branch. I told your employee my story, which she promised to investigate and within an hour i was contacted by the Service Manager from Hartlepool and we discussed what was available to sort
out how best to reach a settlement to suit me.We managed to sort out the fitting of Mudflaps FOC, in lieu of my complaint which have now been fitted
The service offered by both was first class, and can you please pass on to them my grateful thanks. They are an asset to your Company, and would recommend to anyone what a pleasure it is dealing with Vertu Motors.
I have to say the customer service was fantastic. The Executive who dealt with me looked after our needs, wants and desires, he was friendly, warm and very trusting. Definitely an asset to the company, until speaking to him my customer service experience had been poor elsewhere but he restored my faith, so much so that when returning with my daughter we asked for him. This young man deserves the honour of employee of the month! Keep up the excellent customer service!