Customer Testimonials

An MOT on my grandson's car revealed a serious problem on which we were advised to contact you as the local Vauxhall dealership. We were unsure what the outcome would be and went in feeling very apprehensive having received contradictory advice and information. We would just like to say that speaking with the Service Advisor at the servicing desk gave us complete reassurance and peace of mind. They were extremely knowledgeable, showed complete understanding of the situation and allayed any anxieties I had. Everything was dealt with extremely efficiently and let us know how things would progress and how long it would take. In actual fact the work was completed much earlier than anticipated. Would you please convey our sincere thanks - a real asset to your dealership. Thanks once again.

Excellent Services, very friendly, professional and direct. Answers to all my questions making me feel at ease. This was my first Service since purchasing the car and I can't wait to go back there, even to pop in for a chat. From the very first time of purchasing the car, the Sales staff, the Parts Department and of course the Service Department makes you feel at home like you're part of a big family. Such a big difference from the Mercedes dealership across the road. Keep up the great work! Well done!

An excellent service by your very friendly staff. A special commendation please to the sales executive who dealt with me. Superb - thanks from one very happy customer!

I was very pleased and impressed by the service provided when purchasing a used car by your sales executive for my son. He was very professional and patient and took time to answer our questions which gave us the confidence to purchase the car.

Brilliant service and quick sale, gave me options I could take and explained everything perfectly. Smooth sailing of purchase, would greatly recommend.

I would like to thank the sales executive who made the purchase of my car that much better. His manner and professional approach were excellent, since the visit I have introduced another member of the family to buy a car from Vauxhall Sunderland. Again, please pass on my thanks to the sales executive, he is a credit to you and your team.

Great sales advice ,very friendly & polite explained every I needed to know about the car.

I'd like to report a very professional changeover of vehicles which was all due to the mobility manager always a very kind and professional service.

I am happy with the deal I got. The salesmen were really friendly and helpful.

A big thank you to Vauxhall Bristol street motors Chesterfield where my son bought his own first car. Id particularly like to personally thank your second hand car sales manager, the whole experience totally changed my perception of buying a car from a main dealer, this was totally down to how he made us feel at ease and how he had my sons best interest at heart hes got a well stocked forecourt to cater for all budgets. there was no pressure while we were looking and there was no heavy sales tactics when we wanted to look inside a car. My son did find a car he really liked, he arranged a no obligation road test with sales assistant. After the test drive my son had fallen for the car and I was happy for him to go to the next stage. The car was well priced and he gave a good part ex price on my sons old car. He explained every stage how finance and gap insurance worked the price included tax and drive away insurance. He explained to my son that finance is a commitment and should not be entered into with your eyes shut and take as much time as necessary to make sure its the right deal for us. my son did buy the car and he was great he explained all the paper work side and showed my son how to change a private number plate over. He presented all the paperwork in a folder and did a talk through on the car to make sure my son was familiar before leaving. Thank you both once again and im sure our paths will cross again when my car is ready for changing.

I would just like to say what a fantastic sales associate you have from the Bristol street Vauxhall branch on Scotswood Rd in Newcastle. In previous years my husband and I have been mislead, miss-sold and lied to when purchasing cars. However when car shopping with an uncle we dealt with him and although this did not result in a sale I felt comfortable and reassured by his friendly manner, so much that when I began car hunting he was my first port of call. We went into the branch and explained what we were looking for and our reservations due to past dealings with another branch. He put is at ease instantly. Throughout our car search he has been nothing but open and honest. He has directed us to the right car and explained our options in terms of finance all while keeping us within our budget and ensuring that long term the car was affordable and would be looked after with a warranty to suit our budget and a service plan. Normally car shopping with kids is a nightmare, speaking from past experiences also, however our girls were more than happy to sit and wait as he made sure that they were looked after, he always made sure they were happy with a hot chocolate, a puzzle book and even their own, 'paperwork' to sign so they felt involved in the purchasing of our family car. They're actually now asking when we're going to visit next. He really has made car buying the exciting time it should be although it never has been for me in the past. The after care also offered has been beyond what we could ask for. Speaking as someone who has had her fingers burned many a time in the past by various salespeople I would just like to say how much of an asset he is to the Bristol street brand. I would certainly point all who ask in his direction in the future and really felt I needed to give this feedback as people as kind as him in the motor trade are really hard to come by. Many Thanks

I would like to show some recognition to the Sales Exec who helped me. He has dealt with me on a few occasions with my vehicle services and has always been so professional and friendly. He has always explained everything clearly so that I understand what is happening and has always gone above and beyond to help me out. I just feel that he deserves some praise for his work. A very happy customer.