I brought a car at Volvo in November, the customer service was exceptional, I have never felt so comfortable and important before. I thought it was a one off, I returned today for my first MOT and the service is still the up most best! Again they made me feel important and made sure I was informed of the progress whilst I waited in reception. This is the best customer service I have experienced and that's saying something considering I have worked in a similar environment for over 10 years, if every business was like Volvo the world would be a happier place. Thank you, I will always be returning and I will also be bragging to people I know about the extra mile service.
Fantastic service at Volvo Derby, a pleasure through the whole process, excited to pick the car up today!
All the staff at Volvo Derby are very helpful and friendly, nothing is too much trouble, I would describe myself as a nightmare customer as I changed my mind on which car I was buying, and then that one had to have some work done on the seat as it wasn't satisfactory. Even following all this the standard of customer service never dipped, and I can only say the staff are possibly the most friendly and helpful I have ever dealt with 5 stars to them and 6 stars to Sales Advisor for putting up with me. I WILL BE RECOMMENDING YOU TO ALL MY FRIENDS!!!
Buying my car from Volvo Derby was a very pleasant experience from beginning to end. The sales team were outstanding in the way they communicated with us at all stages of the process, from arranging an initial viewing to a test drive, part exchange, completing the purchase and beyond.
Just like to say thank you to Sales Person for all his help with the purchase of my new Volvo V70. I found him to be very helpful without being pushy and I really did appreciate the fact he came in to handover my vehicle on his planned day off !
1st car under the MOTABILITY scheme and we visited many other dealers, testing if their cars were suitable for my abilities. The Sales Person who dealt with me was a breath of fresh air and stood out from all of the other salesmen. His professional yet understanding approach made us feel confident and his relaxed sense of humour kept us at our ease throughout. Nothing was to much trouble for him and he spent ages handing the car over and even offered us the opportunities to return at our convenience to go through anything we struggled with. He is a real gem and should be really appreciated by your company as I know from experience what is out there in the world of Motability sales. We have contacted him by telephone recently and straight away he not only remembered us but recalled incidents of our visits to Volvo Derby which made us feel like old friends. It is a pleasure dealing with him and purely because of his approach to us, we would highly recommend anyone to seek him out whether through the Motability scheme or not.
We would like to thank the team for all their help with our new purchase. Their attention to detail was spot on and they were very informative and helpful throughout the sales process.
I found the whole car buying experience at Volvo Derby very professional. I was particularly impressed with our Sales Executive who helped, he helped my wife and I really understand the VolvoV40 we were buying, thank you.Now off to enjoy our new car, we will be back.
'I dealt with all of the Volvo team at Volvo Derby when coming to look at which car I wanted. I decided on the XC60 on the Mobility scheme. I was directed to by one partuicular sales Executive. He made me feel like an equal customer as a mobility customer. He was patient and so so helpful. Always going the extra mile to help me process my application and submit all of the correct paperwork. The Volvo Team at Derby are all so friendly and by the end of my journey on the 01.03.16 when I had to pick up my car, all of the team were welcoming and they explained everything and were so patient.they went through all of the spec on the car and how to use it. Helped me set up my radio, phone connection ect. I was so happy with this as it put me at ease and made me feel very valued as a customer. He even said that if I have any problems I can give him a call or pop in to the dealership and he will help and assist. I'm so so so happy with my car at Volvo and I am glad that I picked Volvo over BMW or Audi, as the car is so much better and amazing spec and safety. Thanks again :).'
My wife and I called in to look at Volvo models in general, without an appointment. Mark dealt with our enquiry and quickly established which model would suit us best. He organised a test drive, which went so well that my mind was quickly made up. A vehicle was sourced at another branch, brought down to Derby and made available to me. From a mere enquiry to a positive sale was made in a non pushy,friendly and professional manner, and, as an ex Sales Director myself, I felt that I had to say that it was the best sales performance that I have witnessed, in many many years.