Excellent customer service. No pressure and explained everything in detail.
Mr D Davies
We would like to thank Mark for the exceptional, outstanding customer service that was given to us when we purchased our new car. Even during the busy new plate period, nothing was too much trouble. He made us feel like valued customers and we would recommend him to all our friends and family.
Mrs J Ellens
We bought the XC60 and I have to say the whole experience was brilliant and faultless. The man we delt with from Bristol Street Motors Volvo Derby was David, and he was great. Nothing was too much trouble and he went out of his way to help with everything, even though we live in oxford!!!! I would recommend this dealership to anyone because they are great!!!
Mr C Morgan
All the staff at Bristol Street Motors Volvo derby are very welcoming, friendly and helpful.
In particular I would like to commend the Salesman Mark, who delivered suberb customer service.
Mr I Wiley
I just wanted to say a thank you to you and your team at Bristol Street Motors Derby Volvo. My car has been with you today for a service, the first time with Volvo Derby. What a pleasant experience! Simon was extremely helpful and informative, the courtesy car provided was excellent and my car has been returned all serviced and looking great after a good clean!
Having recently traded in an Alfa for the Volvo, today has just nailed home that I made the right choice! I am certainly pleased Volvo is back in Derby and will definitely be using you from now on and into the future.
I am contacting you to express my gratitude for the outstanding customer service I received at your Bristol Street Motors Derby dealership yesterday. The staff were extremely attentive, they made me feel at home while I waited, they were really helpful and friendly. The time passed really quickly and my car was immaculate when handed back to me. I was extremely impressed I have to say. I love my volvo and am enjoying the car. I am really pleased I purchased a Volvo and know where I could take it to be looked after for servicing or repairs. Very happy customer! Many thanks.
I bought the car from the new Volvo dealership in Derby (on Sir Frank Whittle Way) and found the whole experience enjoyable. I dealt with a number of staff there, all of whom were courteous and professional but special mention must go to David as my main point of contact. I found him both knowledgeable and polite; the process was explained clearly form start to finish but more importantly, focused not just on selling me a car but selling the right car for me.
Special thanks to Matt who discussed with me my needs and requirements in a very relaxed and non-pressurised way. NO hard sell, NO trying to convince me to buy something I didn’t want or need, NO threats of financial apocalypse if I didn’t take up any ‘limited offer’ deal there and then! He asked me pertinent questions, LISTENED to my responses and helped as needed. The whole atmosphere in the showroom was calm and unhurried yet the process wasn’t anywhere near as long-winded as other dealerships. The team seem to have created just the right welcoming ambiance and each stage, from enquiry to shortlisting, test drive to purchase, was efficiently and clearly executed. On the day that I collected my car, it was beautifully presented, under cover, amongst all the other cars in the showroom and unveiled to me. A lovely, thoughtful touch!
I visited the Volvo show room and was greeted by very friendly and smartly dressed people, sales man who I found out was called Jamie, instantly made me feel welcome. He also introduced me to David, the same, totally professional, helpful and attentive to our needs. David took me and my partner out in the car, he was informative, passionate and generally knowledgeable about the car, he told me all the benefits that would suit me and my family..... His enthusiasm and knowledge was just great.
I have purchased the Volvo, not only because it really is a fabulous car for me, the service was exceptional.
Thank you for a great car purchasing experience, it was a real pleasure purchasing a car from you.