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Fantastic service at Volvo Derby, a pleasure through the whole process, excited to pick the car up today!
My wife and I called in to look at Volvo models in general, without an appointment. Mark dealt with our enquiry and quickly established which model would suit us best. He organised a test drive, which went so well that my mind was quickly made up. A vehicle was sourced at another branch, brought down to Derby and made available to me.
From a mere enquiry to a positive sale was made in a non pushy,friendly and professional manner, and, as an ex Sales Director myself, I felt that I had to say that it was the best sales performance that I have witnessed, in many many years.
Excellent care and attitude by the service manager to sort out the complete failure of our dealer fitted tow bar which had need fitted at delivery. His whole attitude towards customer care was exceptional.
Excellent care and attitude by the service manager, the whole attitude towards customer care was exceptional.
Just received ownership under the mobility scheme of my v40 and need to thank all at Volvo Derby for the great service and smooth transition of my new vehicle. As always the sales executive was a pleasure to be around. Many thanks
It is with great pleasure that I write to you to express my satisfaction not only with the deal in general but also with the superb customer service that I experienced. The sales exec is without doubt one of the two best sales executives I have dealt with in some 35 years of purchasing cars. His product knowledge is second to none and he exhibits a caring, friendly and reassuring professionalism that made the whole buying experience a stressless time.
I recently bought my car and wanted to give feedback on what a great service I received. The sales exec made the whole transaction pleasurable. The test drive was a decent run to give me a good feel for the car, there was no 'hard sell' but that is not to say that everything wasn't explained and covered fully. There was a real friendly vibe to the place and you could tell the team worked well together. The sales exec is a credit to your company ... and also important, I love my car!
Hi, just a note of thanks for the high standard of service. Your service team really went to great lengths to put my car back to an excellent standard. A special thanks to Danny and Simon!
Within 10 seconds of speaking to the sales executive, I knew this dealership was for me (Bristol Street Motors Volvo Derby). I am retired sales so no bigger sceptic. He is a natural, hang onto him good sales staff are hard to find. I had better mention the service department is pretty good to, so is the coffee. Many thanks.
We are delighted with the service we received from Mark. He made it a very easy and enjoyable experience when buying a new car. He was a very accommodating, friendly and helpful salesman.