I just want to say how impressed I was with the service I received from the Bolton branch today. The parts department were extremely efficient.
I wasn't sure of the specific part I needed for my car and both the lovely guy came to my car to help me, and he then took me into the parts department, who came out to my car, identified the part straight away and offered to put the part on for me when received.
I then ordered the part and was advised it would be delivered within a couple of hours (extremely efficient!!).
When I went back to pick up the part they kept to their word and fitted the part in my car.
He didn't need to do this and I really feel he went well and truly above and beyond to offer exceptional customer service, and I am a very, very happy customer who will now only ever use your branch for my services etc.. !
My husband is already a very happy Bristol St Bolton customer, and now I understand why!
Please say a very big thank you for their help today.
they are a credit to your company!
Please feel free to contact me should you require further information.
Ford Bolton/Britannia Petrol Forecourt