On checking the Motability site, we noticed that Ford had very reasonable deposits on Mondeo type vehicles in comparison to our favoured vehicle which was a Nissan Qashqai however the deposit on the Qashqai went up by £700 in the new quarter.
We then phoned all the Ford dealers in our vicinity regarding a test drive in a Mondeo. One competitor dealer had the courtesy to phone back and inform us that he was unable to help, but the others did not bother with the exception of Bristol Street Motors. Your salesman contacted us and said he had a demo although it was not an automatic. We agreed to view and test drive the vehicle which we did later that day.
We were really very impressed with the car and asked if there were any available at the time. Your salesman did a check and advised that there were some in the Ford compound. We then advised him that we were Motability customers and that I was waiting for my DLA renewal to come through. This was towards the end of September.
I received my renewal and immediately approached your salesmen again with a view to obtaining a Mondeo. He checked but the only ones available were at another dealer. He took the time and effort to contact the dealer with a view to transferring the vehicle of our required specification to his location. In addition he kept us updated at all times on progress of said vehicle.
It was with pleasure that we took delivery of the vehicle in spic 'n span condition. If it was not for your salesmen we would have purchased another vehicle elsewhere. It is unusual to come across such a high standard of service especially in the motor industry and we hope that it will continue with our after sales service.