The Commercial Vehicle Service Promise
At Ford we recognise that Transit customers demand first‐rate aftersales support with the minimum of downtime, inconvenience and expense. So, for the service, maintenance and repair of your Ford commercial vehicle(s) look no further. Transit24 is the commercial vehicle service promise offered by every Transit Centre and Transit Service dealer in the UK with support from Ford Motor Company. Our business is to keep your business moving.
No‐one knows the Ford Transit range better than Ford’s Transit Centres and Transit Service dealers. This network, of nearly 200 points located around the UK, are Transit specialists, who have invested in specialised workshop equipment, tools and training. The network provides the smart choice for routine servicing, unscheduled repairs and to help you to manage your commercial vehicle(s) efficiently and cost‐effectively.
Routine Service and Maintenance
Servicing when it suits you and your business. All locations are open at least 60 hours per week, including Saturday mornings. We aim to offer service and scheduled repair appointments within two working days. Minor repairs can be done while you wait. Furthermore, we can offer late night service appointments at least once a week (Thursday), so that vehicles dropped‐off by 4pm can be collected at 10am the following day.
Collection & Delivery / Vehicle Wash
Collection & Delivery is available by appointment (at additional cost) within a reasonable travelling time. We’ll even wash your vehicle, so it looks its best.
Fleet National Pricing
Fleet National Pricing provides maximum recommended pricing for fleets with 25 vehicles or more; ensuring consistent great value for routine service and fixed‐content jobs.
MOTs & More
We can do MOTs (including Class 5 and Class 7); tachograph servicing and speed limiting (VOSA approved).
When a commercial vehicle is off the road, so is its driver. So, our priority is to get both back on the road as quickly and efficiently as possible.
Priority Treatment For Urgent Repairs
For urgent (vehicle off road) repairs, especially when no replacement vehicle is available, we will conduct an initial diagnosis and order parts (if required) within two hours of arrival. We aim to complete most VoR repairs on the same working day. Whilst some major repairs may take longer, the aim is always to keep downtime to a minimum. In the event of a parts delay, repairs will be conducted on the day that the parts arrive.
Additional Benefits Of Using The Ford Dealer Network
One Stop Shop
For your convenience, Ford dealers are the one‐stop shop for all servicing & repairs including warranty repairs, to help to minimise unproductive downtime.
Ford Parts Availability
A wide range of parts are held in‐stock locally. Others can be delivered anywhere in the UK by 9am the next morning.
Ford Parts Quality
Genuine Ford parts are designed and engineered by Ford to Ford’s standards. Parts fitted outside the vehicle warranty carry a comprehensive Ford ‘fitted in service’ parts warranty.
Ford Systems & Diagnostics
Ford’s high‐tech diagnostics ensure speed and accuracy of fault diagnosis. Other Ford systems will identify any outstanding updates applicable to your vehicle.
Ford Trained Technicians
Ford trained technicians are supported by online Ford technical information and a Ford technical hotline.
All Ford dealers are connected to the Epyx ‘1‐Link’ system for: online service booking, electronic authorisation and invoicing. Ford’s Fleet National Pricing is available through the system. Ford dealers are committed to responding to 1‐Link online service booking requests within 20 minutes. Transit Centres and Transit Service dealers are identified within the system.
Further support from Ford
Ford Customer Relations Support
A dedicated team of experienced Ford Service Advisors can assist CV & Business customers with any aftersales enquiries or issues. Call the Ford Customer Relationship Centre (via Ford ONE CALL 020 3564 4444) or the Fleet Service Centre (for large fleets).
Ford Fleet Accident Management
Whatever the make of the vehicle, we offer a free, ethical and comprehensive accident management programme.