Call our Sales Advisors0330 042 2617Call rate to 03 numbers Call rate to 03 numbers Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls.
Calls to this number may be recorded for training and monitoring purposes.
Call Us Open/Close Menu

I would give your Motability Manager a full thumbs up. From the moment I walked in to the showroom on my first visit he was so very helpful but also he was exceptionally knowledgable. This is the reason I am now driving one of your cars.

S Bourn, Vauxhall Northampton

Read all Vauxhall customer testimonials»

Why buy from Bristol Street Motors

ALTERNATIVE DISPUTE RESOLUTION


“ADR

The Motor Industry Code of Practice for New Cars covers:

• Advertising
• New car sales
• Manufacturer's warranties
• Availability of replacement parts
• Complaints handling




“ADR

The Motor Industry Code of Practice for Service and Repair requires us to provide:

• Honest and fair services
• Open and transparent prices
• Completion of work as agreed
• Invoices that match quotes
• Competent and conscientious staff
• Straightforward and speedy complaints handling

WHAT IS ADR?

ADR stands for Alternative Dispute Resolution as is a process where an independent and impartial third party considers the evidence in a dispute and makes a decision, offers a view or helps all parties reach an agreement.

Motor Ombudsman is a CTSI certified ADR provider that can offer this ADR service. Further details can be found at https://www.themotorombudsman.org/ or alternatively you may wish to contact their advice line on 0800 692 0825.

As detailed in legislation, should the dispute relate to any financial services, then the Financial Ombudsman Service (FOS) offers this ADR facility. Further details can be found at financial-ombudsman.org.uk or may prefer to talk it through with someone on 0300 123 9123 or 0800 023 4567.

Careers | Local Used Cars | FCA | Terms & Conditions | Cookie Policy | Privacy Policy

All trading companies are subsidiaries of Vertu Motors plc. Company registration number: 05984855. VAT registration: 902737238
Registered office for all group companies: Vertu Motors plc, Vertu House, Fifth Avenue Business Park, Team Valley, Gateshead, Tyne and Wear, NE11 0XA

Compare Recent