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I bought a car from Bristol Street Motors Derby this afternoon. I wanted to take a couple of minutes to tell you how impressed I was by the service I received. I bought a Citroen Grand Picasso. I didn't get the name of the first person I spoke to but he was very helpful and knowledgeable.The salesman I dealt with for the test drive and transaction was Ben who was excellent. He was helpful, professional and built up an excellent rapport with me. Lastly I spoke to a manager from the servicing department regarding the warranty who again was excellent and very helpful. As a salesman I understand the process very well and always appreciate being sold to well. The two salesmen in your Derby branch were the best I have come across in the car business and as such I wanted to pass this on. Also and possibly more importantly if the service continues to this same level I'll be back in a couple of years for another Citroen - not something I thought I would be saying when I thought about changing my car a couple of months ago!
Despite it being my first visit,with a warranty problem, I was treated as a very valued customer. The receptionist, pursued my problem, kept me fully informed and advised until the problem was fully resolved. She even followed it up with a courtesy call a week later. Excellent service. i will be using Citroen Derby again in the future.
Can I say how pleased I was with the way a member of your team made me feel welcome when I came to see him whilst renewing my Motability car (Citroen). He was very good in explaining all about the car and during my test drive nothing was any trouble for him. He was brilliant I was very happy with all that he did for me, thank you for a great service.
Once again we must say a very big thank you for your excellent service and advice during the changeover of our new car, we don't think of you as a salesperson, more of a friend. We know from the way you treat customers that you really enjoy your job and it reflects on the way you deal with people.
We wish you all the best in the future, carry on the good work and we hope to see you for our next new car.
Can I say how pleased I was with the way a member of your team made me feel welcome when I came to see him whilst renewing my Motability car (Citroen). He was very good in explaining all about the car and during my test drive nothing was any trouble for him. He was brilliant I was very happy with all that he did for me, thank you for a great service.