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About Us

Established from a single motor retail dealership in Bristol Street, Birmingham nearly 100 years ago, Bristol Street Motors has grown to become a national brand recognised for its honesty, integrity and quality of customer service. Over this time Bristol Street Motors have earned their reputation as trusted dealers of new cars and used cars, as well as supplying a great selection of practical vans across their local dealerships in England.

Acquired by the UK’s 6th largest motor retailer, Vertu Motors, in 2006, Bristol Street Motors has gone from strength to strength, retaining its place as one of the largest motor retailers in England and building on its reputation as one of the country’s most trusted new and used car dealership groups. As well as being one of the country’s most reputable car dealerships, the servicing and aftersales available is second to none; including body repairs, accident management, and MOTs among other services.

Now the largest single Hyundai dealer in the UK and the third largest single UK Ford dealer, Bristol Street Motors represents global motor manufacturers across England. Manufacturers include Alfa Romeo, Chrysler Jeep, Citroen, Dacia, Fiat, Mazda, Nissan, Peugeot, Renault, SEAT, Suzuki, Vauxhall and Volvo.

Providing new and quality assured second hand car sales, servicing and aftersales, Bristol Street Motors has a specially trained and expert team to ensure customers are given the highest standards of customer service at every stage of their purchase and aftercare.

The Vertu Motors Group represents 19 of the world’s major car franchises in over 100 dealerships nationwide and is built on values of passion, respect, professionalism, integrity, recognition, opportunity and commitment.   Bristol Street Motors gives customers personal service to the highest of standards, with the backing of a national and trusted organisation.

Our Manufacturers

Customer Services

At Bristol Street Motors we strive for excellent customer service in all areas. I would like to hear of all your feedback whether you have had exceptional customer service or have felt we could have done better.

We take this so seriously that I review all emails to ensure that we deal with your concern swiftly and I can follow it up with the relevant dealership. We are not perfect but we do strive to deliver excellence and to treat customers fairly.

Our Mission Statement is:

To deliver an outstanding customer motoring experience through honesty and trust

In event of a concern please do not hesitate to provide us with feedback using the contact forms which can be found on our dedicated customer services page. Alternatively please call our customer services on 0844 871 1620. Customer Services operate between 9am and 5pm Monday to Friday. We will aim to respond to your feedback within 48 hours, as measured by our manufacturer partners and with over 1 million customers in the UK, I know the importance of making sure you are satisfied with our service every time.

Robert Forrester Chief Executive. Vertu Motors plc

Useful Links

Local Used Cars | Financial Conduct Authority | Terms & Conditions | Cookie Policy Company registration number: 5984855 | Registered Office:Vertu House, Kingsway North, Team Valley, Gateshead, Tyne & Wear, NE11 0JH

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