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I just wanted to pass on my thanks and compliments regarding a member of your team at the Bristol Street Motors Ford Shirley Used Cars Sales team. I find car buying very stressful, however I popped into the garage to have a look at my options and was assisted by Chelsea, and ended up buying a KA that day.
Chelsea was both friendly and professional and immediately put me at ease - she listened to what I wanted without making me feel stupid and was able to find me the vehicle to suit my budget.
I have to say my experience of buying a car this time around was straightforward, and enjoyable thanks to Chelsea and her care and attention post purchase with follow up emails was very welcome.
As a society we are very quick to raise complaints, however slow to compliment, therefore I wanted to pass on my thanks and comments to you - Chelsea is an asset to your team and I will certainly be a returning customer to Ford Shirley.
The sales executive I dealt with was very good, not pushy, relaxed, and I felt that he went a little bit further to send us a video of the car we were interested in. This really helped! A personalised video, not just a general one and it made us feel that he had done a good job in sorting the car out for us and not just selling it!
I came in to renew my car through PCP, the sales executive who dealt with me was friendly, helpful and knowledgeable. I always come here due to the brilliant service I always receive.
The sales executive I dealt with always gives my self exceptional service. I would like to nominate him as an exceptional employee. All the staff at Bristol Street Motors West Bromwich are really great that my wife and myself have bought Ford cars for years!
We had a excellent sales executive, he welcomed us with open arms after our travel from South East London. Tea and Coffee was offered on arrival, even the main manager greeted us.
I just wanted to say a huge thank you to everyone for getting my car done and ready in time. Everyone was so understanding. Thanks again
I had an excellent, fast and easy service at the Bristol Street Motors Stafford branch. He made the whole process of buying a car easy and made sure I understood every step along the way without being pressured. Would highly recommend to anyone looking to buy a new or used car.
A big thank you to General Manager at Stafford who sorted a problem which we had with our Focus after it had been serviced.Well done.
Thank you to your sales executive for making this one of the most professional handovers I have experienced, the manner it was conducted in was most pleasant and cordial, and I felt very valued.
Many thanks for explaining things so well and being very patient. We love the Kuga. Thanks for all your help.
I wanted to email to say I was very impressed with your customer service. Thank you. I shall be back for my MOT and service.
We woud like to say very many thanks for an exceptional service we recieved.
Staff in service reception were very helpful and the service that i recieved was excellent, a big thank you to all involved.