Customer Testimonials

I am always relieved when our car goes into the Bristol Street Motors Ford Bromley Branch for a service or to be fixed, as it has recently. They are extremely helpful, friendly, professional and trustworthy.
Because of the servicing department at Ford Bromley I would rebuy a car from Ford - they are your jewel in the crown there!

I just wanted to write and say how much I appreciated David's dealing with my problem when I visited your dealership.
Right from the start David listened to my needs and his attitude was exemplary. Thank you.

I am completely satisfied with the service on my car. The advice i asked for was given, my vehicle was returned in a very clean condition. I would personally recommend to all.

Hi just to let you no that I was given good service and kept updated by Bristol Street Motors Bromley.

We just thought of sharing our experience as customers at Bristol Street Motors Ford Bromley. The moment we parked our car at the customer parking area we noticed a young man, Ben who was engaging in a dynamic and friendly manner.

We must say Ben was very friendly, and at the same time, extremely professional. The conversation was fully transparent, hiding nothing. The best price and great service. We will come back to your showroom in the future and recommend you to a friend or colleague.

We both attended Bristol Street Motors Ford Bromley late on a Saturday evening about half an hour from closing time, just to browse the vehicles and to see what was available to us as our two year option scheme was about to finish.
You approached us politely and asked if we needed any help. You did not engage us in any hard sell sales talk but calmly evaluated what our needs were and offered us relevant and informed advice and guidance.

Despite it being close to closing time we were never made to feel uncomfortable.
As a result of our preliminary enquiry, we arranged with you for a test drive in the 1 litre 125PS Focus the following day. The test drive was thorough, interesting and beneficial.
We are both COMPLETELY SATISFIED with the vehicle and with all of your help, advice and assistance. You are an asset to your company and profession. We both look forward to two years trouble free motoring in our new vehicle and hope that you will be able to sell us another vehicle in the future.

Thank you very much for all you help.

I am writing to compliment you on your staff at Bristol Street Motors Ford Bromley.
Recently my Ford Fiesta broke down and when I took it into your dealership the staff were professional, helpful and polite.
My experience was a pleasant one and with this in mind I would not hesitate to recommend my friends and family to Bristol Street Motors.

The sales advisor David offered clear guidance and information to me about buying my new car. The interest he showed in
my purchase was commendable. He took time to explain everything clearly and followed up with phone calls where necessary.He
arranged a test drive at my convenience and was always on hand to answer questions. Nothing was too much for him. He went
through different payment methods to offer the best deal and made the process much simpler and easy for me to understand. He
kept me up to date with the delivery of the car. I was extremely impressed with this sales advisors professionalism and customer care
and throughout the process he dealt with me with honesty, integrity and with real passion. As a customer who bought a new car 14
years ago I was nervous about buying a new car as there was so much choice. From
the first visit and discussion with David the sales advisor, it put my mind at ease and I easily made the choice to purchase
the ford fiesta and believe that I will continue to get good after care service. In fact I was unable to work out how to do something and David was able to help me sort this out on the phone. I was totally impressed with the process from start to finish.
The manager of the Bristol Street motors who I also liaised with during the purchase was also very helpful. Overall I would recommend
Bristol Street Motors to anyone I know who wanted to buy a car. A very impressive team of advisors and managers.

I wanted to pass on my thanks to the service team that helped me. I wanted to replace a seatbelt that looked simple enough to do myself, but I couldn't undo the bolt. I contacted the service team who said just to pop in and they would have a look. Very kindly the engineer used the right tool for the job and quickly undid the bolt and even offered to fit the new seat belt. Thank you Bromley Ford for your flexibility and kindness.

Without a doubt this has been the best experience I have had of buying a car. Steve, The Sales Executive was excellent, he made the experience wonderful. He helped me get right motability car for me. I had to try a few cars but found that only one car the galaxy would take my motability scooter and have adaptation of appropriate hoist. This was quickly pointed out by Steve, who went out of his way to speak to adaptation specialist and find out which car was appropriate. Throughout the whole process Steve kept in contact and kept me up-to-date. He was kind, professional and extremely helpful. I would recommend him for Sales Executive of the Year and Bristol Street Motor as the best dealership.

I was extremely impressed by the welcoming and friendly staff - who made my visit very stress free. I will definitely make sure I return to Bristol Street Motors Bromley and recommend you. I work in Customer Service - so I am concious of good/bad and indifferent Customer Care. Incidentally - I noticed that the gentlemen that served me were 'mature' - this was good to see. So thank you.

My Ford Fiesta had its first annual service yesterday and I have no complaints whatsoever.
I delivered the car at 8.00am and received a message that it was ready for collection at 10.15am.
I collected the car at 10.30 - no problems.

Thank you to everyone at Bristol Street Motors for the stress free experience and particularly to the receptionist Jacqueline.