Customer Testimonials

I purchased a Ford Focus from your dealership in Shirley, last week and I wanted to write to commend the staff for their professionalism and friendly approach which combined meant that the choosing and purchasing of my new car was a pleasure.

The difference I felt between this dealership and others I had been to was at no point did I feel pressured into a decision. Your Sales Executive was polite and helpful and had a lovely sense of humour. I felt immediately comfortable in his presence and did not feel defensive or intimidated which I had felt at other main dealerships.

I thought that your Sales Executive was very knowledgeable in his area of business and specifically listened to what I wanted in a new car and also what would fit my lifestyle. We tried a couple of models out before I decided on the Focus which I subsequently bought. I felt that the whole experience of buying the car was a pleasant one.

People are often quick to complain about poor service and slow to commend excellent service and it is for this reason that I wanted to highlight the excellent work and the personable staff that you have working in Bristol Street, Shirley.

I just wanted to pass on my thanks and compliments regarding a member of your team at the Bristol Street Motors Ford Shirley Used Cars Sales team. I find car buying very stressful, however I popped into the garage to have a look at my options and was assisted by Chelsea, and ended up buying a KA that day.

Chelsea was both friendly and professional and immediately put me at ease - she listened to what I wanted without making me feel stupid and was able to find me the vehicle to suit my budget.
I have to say my experience of buying a car this time around was straightforward, and enjoyable thanks to Chelsea and her care and attention post purchase with follow up emails was very welcome.

As a society we are very quick to raise complaints, however slow to compliment, therefore I wanted to pass on my thanks and comments to you - Chelsea is an asset to your team and I will certainly be a returning customer to Ford Shirley.

I would like to say a huge thank you to Jo from the Service Department at Bristol Street Motors Shirley. Yet again she has delivered the best customer service ever!! This lady is just the best, she goes above and beyond to help you and takes away my stress! Thank you Jo, you are a star - if you need your car sorting this is your lady! Thanks for intro to your Sales Manager too, cant wait to see what new car he finds me!! It was worth travelling the extra distance.

I was so impressed by the response, that once again I am happy to use Bristol Street Motors Ford Worcester as a quality provider of excellent service.

I would be grateful if you could pass my thanks on to Hadrian at Bristol Street Motors, Blackpole in Worcester for being so helpful and diligent in his response.

Many thanks

I wanted to express my appreciation of the good service that I received from Bristol Street Motors Ford in Macclesfield when I asked them to investigate a problem with my Ford Fusion. The problem was quickly identified as a wheel bearing problem.

A replacement wheel bearing was obtained and fitted that day under warranty and I was able to collect the car as planned. Everyone that I dealt with on the day was friendly and helpful.

We very much appreciated the exceptional service when looking to purchase the Ford Fiesta at Bristol Street Motors Stroud. In no way could we fault the attention, friendliness and courtesy shown by your staff, especially Chris and Luke; the attention to detail and help was great and a nice experience!

A very friendly and helpful team, this is the fourth car I have purchased from Bristol Street Motors Ford and I have always been satisfied with the service I have received.

I would just like to let you know that I had a very positive experience of your Bristol Street Motors Ford Cheltenham branch Service Department yesterday, when they undertook a warranty job on my eight week old Ford Mondeo on which the rear LED light assembly had failed.

They were very courteous and efficient and it was a pleasure to do business with them. I will be using them for future servicing of my vehicle.

I've had a very positive experience with Bristol Street Motors Ford Stroud. I live 130 miles away and found the car online. Initial negotiations were by the phone and the sales staff were pleasant and straightforward and gave me a very fair deal. Particular praise goes to salesman Luke who was most friendly and communicative throughout all my dealings; I wish him well. So far I'm very pleased with the car and have no hesitation in highly recommending Bristol Street Motors Ford Stroud.

Thank you so much for assisting us in the purchase of our lovely new Ford Fiesta. You were efficient, professional and friendly - all the qualities you require in your job. What a good experience.

We were very impressed with Ben one of your Sales Advisors. He was professional in the way that he dealt with our purchase, while also very aware of our needs. His knowledge of the Ford Focus was excellent, therefore helping us with our decision.

I would like to convey my greatest thanks to all your staff at Bristol Street Motors Ford Gloucester for making the purchase of my Ford KA SO enjoyable and easy.

My special thanks go to Ben and Andrew, they are both a great asset to your team. I would have no hesitation in recommending your company.

Hello, I am writing today to praise all staff at Bristol Street Motors Hartlepool, having owned my Fiesta for nearly 3 years I have had use of the garage and met staff throughout this time. Today I can say was the best visit I have had to date, all the staff we friendly, informative and helpful, they told me exactly what was going to happen to my vehicle which was in for a bonnet latch problem, I rang as it was urgent that my vehicle was ready as I had a long drive. Sarah dealt with me both times on the phone and was lovely, your lovely members of staff helped me with my problem and ensured it was dealt with promptly and professionally, this has shown me the value of good staff, especially the driver whose name I didn't catch unfortunately, and Sarah. This is an email of pure praise for the process that I was worried may take a while. Thank you and your colleagues for helping me, and dealing with my problem. This was a truly fantastic customer experience.