Customer Testimonials

I purchased a Ford Focus from your dealership in Shirley, last week and I wanted to write to commend the staff for their professionalism and friendly approach which combined meant that the choosing and purchasing of my new car was a pleasure.

The difference I felt between this dealership and others I had been to was at no point did I feel pressured into a decision. Your Sales Executive was polite and helpful and had a lovely sense of humour. I felt immediately comfortable in his presence and did not feel defensive or intimidated which I had felt at other main dealerships.

I thought that your Sales Executive was very knowledgeable in his area of business and specifically listened to what I wanted in a new car and also what would fit my lifestyle. We tried a couple of models out before I decided on the Focus which I subsequently bought. I felt that the whole experience of buying the car was a pleasant one.

People are often quick to complain about poor service and slow to commend excellent service and it is for this reason that I wanted to highlight the excellent work and the personable staff that you have working in Bristol Street, Shirley.

The sales executive I dealt with was very good, not pushy, relaxed, and I felt that he went a little bit further to send us a video of the car we were interested in. This really helped! A personalised video, not just a general one and it made us feel that he had done a good job in sorting the car out for us and not just selling it!

I came in to renew my car through PCP, the sales executive who dealt with me was friendly, helpful and knowledgeable. I always come here due to the brilliant service I always receive.

The sales executive I dealt with always gives my self exceptional service. I would like to nominate him as an exceptional employee. All the staff at Bristol Street Motors West Bromwich are really great that my wife and myself have bought Ford cars for years!

We had a excellent sales executive, he welcomed us with open arms after our travel from South East London. Tea and Coffee was offered on arrival, even the main manager greeted us.

I just wanted to say a huge thank you to everyone for getting my car done and ready in time. Everyone was so understanding. Thanks again

I had an excellent, fast and easy service at the Bristol Street Motors Stafford branch. He made the whole process of buying a car easy and made sure I understood every step along the way without being pressured. Would highly recommend to anyone looking to buy a new or used car.

A big thank you to General Manager at Stafford who sorted a problem which we had with our Focus after it had been serviced.Well done.

Thank you to your sales executive for making this one of the most professional handovers I have experienced, the manner it was conducted in was most pleasant and cordial, and I felt very valued.

Many thanks for explaining things so well and being very patient. We love the Kuga. Thanks for all your help.

I wanted to email to say I was very impressed with your customer service. Thank you. I shall be back for my MOT and service.

We woud like to say very many thanks for an exceptional service we recieved.

Staff in service reception were very helpful and the service that i recieved was excellent, a big thank you to all involved.