Customer Testimonials

I purchased a Ford Focus from your dealership in Shirley, last week and I wanted to write to commend the staff for their professionalism and friendly approach which combined meant that the choosing and purchasing of my new car was a pleasure.

The difference I felt between this dealership and others I had been to was at no point did I feel pressured into a decision. Your Sales Executive was polite and helpful and had a lovely sense of humour. I felt immediately comfortable in his presence and did not feel defensive or intimidated which I had felt at other main dealerships.

I thought that your Sales Executive was very knowledgeable in his area of business and specifically listened to what I wanted in a new car and also what would fit my lifestyle. We tried a couple of models out before I decided on the Focus which I subsequently bought. I felt that the whole experience of buying the car was a pleasant one.

People are often quick to complain about poor service and slow to commend excellent service and it is for this reason that I wanted to highlight the excellent work and the personable staff that you have working in Bristol Street, Shirley.

I bought my BMW through the Sales Executive at your Bromley branch. They were extremely helpful and their service was a big part of me deciding to make the purchase. Great job.

I don't know where to start really with how fantastic the Cheltenham branch are, this is my 4th car from Bristol street and the staff go above and beyond, always impressed with the cars they sell me and never had any issues, I really mean it when I say that I would never go anywhere else for a car, 10* service, couldn't recommended them all enough no doubt I'll be back to purchase my 5th car from you at some point!

I had a concern about the service contract. The manager dealt with the issue, listened, reported back and resolved the matter. They also apologised for a short delay and responded on a Saturday initially as they had been unable to deal with the matter during the week. I would be grateful if you would express my thanks for their excellent service.

The Sales Exec was highly professional and courteous and went the extra mile to help.

I visited your Stoke branch as I had seen a car I liked on the website. The vehicle in question was not on the forecourt but was quickly located by your sales person. The Sales Exec offered a very professional, friendly and knowledgeable approach and I didn't feel pressured in any way. An excellent ambassador for your company and I would purchase a vehicle from the branch in future because of the brilliant service and seamless process.

The Sales Exec was attentive in every detail and extremely patient with their endeavors to find a suitable car for me. Polite, courteous, professional approach providing absolutely excellent, 5 star plus service. Thank you for going the extra mile in devoting so much time to looking after the customer. I really appreciate your efforts and have no hesitation in recommending your service to others.

Bristol street Redditch amazing customer service! I will never take my car anywhere else 5 star service thanks guys!

Thank you to the Sales Exec, I felt comfortable and was happy with the helpful and profession service.

I would like to thank the Sales Executive for the organisation and professional ways they dealt with my new motability car that I collected yesterday, a credit to the company and I will be back again as I wouldn't go anywhere else now.

Excellent customer service and response from Sales Team in organising a new Focus. Problems with delivery, beyond their control, were efficiently handled. Care and time were taken in familiarising me with a new automatic and its many features.

The whole experience was very good and communication was excellent. I was kept up to date with what was happening and when I picked my new car the hand over was dealt with smoothly. Very professional, helpful and everything was explained well.

Brilliant service, the Sales Executive whom I dealt with was extremely helpful.