Customer Testimonials

I visited your Bristol Street Motors Mazda Dealership in Cheltenham with a view of exploring the possibility of buying a new Mazda, as my current Mazda was almost 11 years old. Upon entering the Showroom, I was greeted courteously by one member of the Staff, who in turn guided me to Kelly's desk and introduced me to her. My first impressions thus far were a combination of noticing that the Showroom was beautifully well presented and the Staff seemed very professional and courteous. Upon Kelly directing me to her desk, and offering me a seat and told her that I would like to get a quote for a Mazda 2 Tamura. My past experience with the Mazda Brand over the past 11 years had become unshakeable, and If I was offered an affordable deal on the Tamura I would be willing to consider it. I also told Kelly that I had been researching the buying of a new car over the past 6 weeks, and explained to her why I would prefer going for a Mazda. The following experience with Kelly became an event that I felt it must be conveyed to you in its entirety for many reasons as explained below: 1. I was so impressed with Kelly's professional qualities and her faultless Interpersonal Skills; namely, in the way she gave me all of her attention when I explained to her my aims and objectives of buying a new car, a process which entailed declaring my Senior Citizen's need for motoring in style supported by affordable running costs. Her tentative listening to my concerns about high costs of motoring for Retired People, was demonstrated by her patient, calm, honest, and thorough explanation of what she could offer me under a deal that would enable me to make up my own mind about the Tamura and without any sales pressure. She explained to me all the various offers and incentives that she could offer me, thus at every stage demonstrating her respect for my own ability to contemplate these deals and assess their value in my own slow way, and to make up my own mind without any hint or gesture of sales pressure on her part. I decided to finally make the Purchase of the Mazda 2 Tamura. So, I made the purchase there and then. What a great service that was. All in all, Kelly had surpassed all my expectation when I had first entered your Showroom. Upon finalising all procedures for collection of the Tamura, she introduced me to her Line Manager who had a great interest in ensuring that all customers were satisfied with the service that they had received, and assured me of his readiness and support at anytime I needed to contact your Showroom for any help if Kelly was not available at the time to deal with any issue pertaining to my purchase. All in all, I cannot but CONGRATULATE you on the high quality of sales personnel that you have at Bristol Street Motors Mazda Cheltenham, for they have well and truly proven that the main mission of your company was effected to the letter, and which left a potential customer becoming an actual customer of Bristol Street Motors Mazda on that first day of visit. I think I have been fortunate in deciding to visit your Mazda Showroom on that day, and I am absolutely thrilled with the quality and integrity of your sales staff, and the fantastic deal I was offered by Ms Kelly. Assuring you of my continued custom.

May I say I how was very impressed with the professional approach and help given to me by Keith in the purchase of my new car and I would like to say thank you .

Thank you for the e-mail and the photo of my wife and me when we came to collect our sparkling, new, gift-wrapped MX5. We were delighted with our reception and were made to feel like the most important customers Mazda Redditch had ever had the pleasure to serve. This being our second MX5 we did not need much explanation except for the expert introduction that you gave us into the mysteries (for those of uncertain years) of Sat Nav. Needless to say we are delighted with the slightly more powerful MX5 and the terms under which we bought it. We will have no hesitation in suggesting the sales team at Mazda Redditch as the source for their next car to our friends and relatives.

We have just taken delivery of a new Mazda6 2.0 Sport Nav and I would like to place on record the service we received from your sales team in Bristol Street Motors Redditch. We dealt with Keith who was very professional. Nothing was too much trouble and we spent a few hours with him while we tried to make up our minds.This is the second car we have purchased from Bristol Street Motors Redditch and can say that the service they gave to us was brilliant. Helen runs a very happy and efficient operation and the handing over process only added to the overall experience. We would like to thank them all for a very enjoyable evening. We would be delighted to recommend our friends and colleagues to Bristol Street Motors in the future. Thank you.

I would like to say how very pleased my wife and I were with the service provided by Mazda in the purchase of our new MX-5. In particular, the salesman Matt was very knowledgeable, enthusiastic and professional from the outset. We were made to feel valued customers, especially enjoying the way the collection of the car was made handled at the showroom. Definitely 5 stars!

Good Morning, I picked up my new Mazda MX5 on Monday. Throughout the whole process of viewing, discussing, purchasing and picking up my car, Keith was most professional, helpful and constantly kept me up to date I really appreciate the flexibility shown on my changing personal circumstances which contributed to me having to change the pick-up date. As I live in Dorset this flexibility removed the stress from the equation. The 140 mile drive home was a joy - even in the rain and towards the end, the darkness. I can only say a huge thank you to Keith and all at BSM Mazda at Redditch and I would have no hesitation in recommending you services.

I recently purchased a new Mazda 5 from Bristol Street Motors Mazda Redditch and received outstanding customer service.

Nothing was too much trouble for Richard who handled my sale. He managed the whole process exceptionally well and handled my questions and concerns with a calm professionalism. He definitely deserves to be recognised for his approach. Thank You.

I would like to sincerely thank Keith and Helen for all their efforts to get the car my daughter bought ready for her birthday. On our initial visit to your sales department Keith was extremely helpful and a pleasure to deal with, explaining all our options from the model of car which would most suit my daughters needs to the finance options. Keith clearly and patiently explained everything about the car. Keith and Helen did a brilliant job in making my daughters experience of buying her first car truly memorable. Their service was exceptional and I would strongly recommend you to family and friends. Thank you all so much for your hard work and extra efforts.

I have just completed the purchase of a Mazda CX5 and would like to thank Keith of Bristol Street Motors Mazda Redditch for his professionalism, advice, courtesy and providing a deal that met all of my requirements.

If anyone who reads this is thinking of a new Mazda then try this dealership, I don't think you will be disappointed. Thanks Keith you have demonstrated what good customer service means in practice.

Really delighted with my new Mazda 2. Keith could not have been more helpful or made the process any more convenient for me. I will certainly recommend your service to others. Thank you.

I would like to say a huge Thank You to Keith at Bristol Street Motors Redditch. He was very pleasant as was his Sales Manager. It was a pleasure to do business with them!

I would just like to say how pleased I was with the service I received from Richard and Helen at Bristol Street Motors Redditch. It was a pleasure to deal with them and I will definitely be coming back for my next Mazda. Thank you.

Thank you to both Beverley and Keith who made me feel very welcome and I was very impressed. I am a very satisfied customer and I have received excellent service at Bristol Street Motors Redditch, it is really appreciated.