Customer Testimonials

I visited your Bristol Street Motors Mazda Dealership in Cheltenham with a view of exploring the possibility of buying a new Mazda, as my current Mazda was almost 11 years old. Upon entering the Showroom, I was greeted courteously by one member of the Staff, who in turn guided me to Kelly's desk and introduced me to her. My first impressions thus far were a combination of noticing that the Showroom was beautifully well presented and the Staff seemed very professional and courteous. Upon Kelly directing me to her desk, and offering me a seat and told her that I would like to get a quote for a Mazda 2 Tamura. My past experience with the Mazda Brand over the past 11 years had become unshakeable, and If I was offered an affordable deal on the Tamura I would be willing to consider it. I also told Kelly that I had been researching the buying of a new car over the past 6 weeks, and explained to her why I would prefer going for a Mazda. The following experience with Kelly became an event that I felt it must be conveyed to you in its entirety for many reasons as explained below: 1. I was so impressed with Kelly's professional qualities and her faultless Interpersonal Skills; namely, in the way she gave me all of her attention when I explained to her my aims and objectives of buying a new car, a process which entailed declaring my Senior Citizen's need for motoring in style supported by affordable running costs. Her tentative listening to my concerns about high costs of motoring for Retired People, was demonstrated by her patient, calm, honest, and thorough explanation of what she could offer me under a deal that would enable me to make up my own mind about the Tamura and without any sales pressure. She explained to me all the various offers and incentives that she could offer me, thus at every stage demonstrating her respect for my own ability to contemplate these deals and assess their value in my own slow way, and to make up my own mind without any hint or gesture of sales pressure on her part. I decided to finally make the Purchase of the Mazda 2 Tamura. So, I made the purchase there and then. What a great service that was. All in all, Kelly had surpassed all my expectation when I had first entered your Showroom. Upon finalising all procedures for collection of the Tamura, she introduced me to her Line Manager who had a great interest in ensuring that all customers were satisfied with the service that they had received, and assured me of his readiness and support at anytime I needed to contact your Showroom for any help if Kelly was not available at the time to deal with any issue pertaining to my purchase. All in all, I cannot but CONGRATULATE you on the high quality of sales personnel that you have at Bristol Street Motors Mazda Cheltenham, for they have well and truly proven that the main mission of your company was effected to the letter, and which left a potential customer becoming an actual customer of Bristol Street Motors Mazda on that first day of visit. I think I have been fortunate in deciding to visit your Mazda Showroom on that day, and I am absolutely thrilled with the quality and integrity of your sales staff, and the fantastic deal I was offered by Ms Kelly. Assuring you of my continued custom.

Excellent customer service from start to after-sales. I always felt well-informed of all the options available without feeling mislead or deceived. Matt was our salesman - excellent service with a friendly touch. I would recommend anyone to buy a car from Mazda Redditch.

Would just like to thank Keith for his help when buying my new Mazda 3.Very friendly and helpful.

I can not praise your staff at Hamilton highly enough, they are just first class, from your car sales to your service department. I will be looking for a new car within the next six to nine months and I am definitely going back to Hamilton Macklin Motors. Thank you all concerned, I very much appreciate your fantastic service.

We just wanted to say thank you for making our car purchase an enjoyable experience. It was quick, fun, we were made to feel special ( I loved the big red bow on the car!) and we were given loads of cups of tea. Of all the cars we have had I think the service we received from you both was just excellent. Thank you. And yes we really do like our speedy new car!!!!

Thank you to your sales executive for all of his hard work, for making us welcome and making the whole experience special, thank you to Bristol Street Motors for my new car. I hope the ongoing Service provided by Bristol Street Motors is as good as the experience so far.

The manner in which my wife and I have been dealt with over the past few years can only be described as exceptional. Professional, courteous and knowledgeable are just a few of the word that describe the staff. With my recent purchase it would be an injustice not to let you know how much the whole experience exceeded my expectations.

I was dealt with in a very professional manner but at the same time informally too (just how i like it). I would recommend you to anyone of my friends.

I would like to praise one of your salesmen, I have bought many cars over the years but never have I spoken to a salesperson who is so genuine polite. When the time come's to buy another car I will definitely be in touch with your company as people who give such a good service deserve patronage, I will also inform friends of your first class service.

I would like to thank The Staff at Bristol Street Motors Redditch for all there Help during the Purchase of our new vehicle. In particular you're Sales Consultant who was a pleasure to deal with and showed exceptional product knowledge whilst presenting a professional but non pressured approach during our purchase. The hand over and collection of our Mazda was made to feel like an occasion rather than a sales transaction. The car's controls were all demonstrated and documentation fully explained. At present the car has covered just over a hundred miles and my experience with Mazda has exceed my initial expectations,

I have recently purchased a New Mazda 6 estate from Bristol Street Motors the service provided by your team was excellent throughout. Your Sales Executive did a very professional job. Abbey was helpful and knowledgeable and did an all round excellent job. Buying a new car should be an enjoyable experience, and it usually is. However I found that your team's dedication to customer care made it an even more enjoyable experience.

After our recent purchase at your dealership Mary & I just had to let you know how pleased we were with how that purchase was dealt with. This was undoubtedly due to your sales exec that arranged the purchase & part ex. His professionalism was outstanding. All details were clearly explained, ensuring that we fully understood the process. When he said he would contact us at a certain time & date, he did. In short, he made us feel comfortable with the whole proceedings. We travelled long distance for this purchase & it proved to be worth every mile travelled. The sales executive is credit to you his manager, & to the company itself. Our thanks & Regards