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Network Q 1 Year Warranty Terms and Conditions

1. DEFINITIONS

In this Agreement, some words have defined meanings. They are shown below in bold:

2. ELIGIBILITY AND TERM

In order to be eligible for cover under this Warranty Your Vehicle:

3. COVERAGE

3.1 Level of Cover - All Mechanical and Electrical Warranty cover

We will pay for replacement parts and labour, should Your Vehicle require repairs following a sudden Mechanical or Electrical Breakdown during the Warranty Period, up to a maximum of 100,000 miles from date of first registration of the Vehicle. This covers all mechanical and electrical parts other than those specifically listed as excluded under Section 4 below.

Please note: Replacement of drive belts, filters, lubricants, antifreeze and fluids required because of the failure of a Warranted Part, is covered by the Warranty. Consequential damage to a part is covered if it is caused by a Warranted Part, but this excludes any damage which is cosmetic in nature.

The Warranty will be valid for the duration of the Warranty Period or 100,000 miles (whichever is sooner), subject to the terms and conditions contained herein. Our total limit of liability under the Warranty shall not exceed the Purchase Price of the Vehicle as detailed on Your Schedule.

3.2 Additional Benefits

If a repair to Your Vehicle is necessary under this Warranty You may benefit from the following:

4. EXCLUSIONS

The following parts are excluded from cover:

This Warranty does not cover any Mechanical or Electrical Breakdown in the following circumstances:

5. SERVICING REQUIREMENTS

What to do to keep the warranty valid

6. REPORTING A MECHANICAL OR ELECTRICAL BREAKDOWN

If You suspect a failure:

1. Take Your Vehicle to a Vauxhall Authorised Repairer within 7 days of the incident occurring.
2. The Vauxhall Authorised Repairer will input details of the Mechanical or Electrical Breakdown onto the Claims system in order to gain the relevant authority number.
3. The Administrator may authorise repairs immediately or investigate the claim further and/or appoint an independent assessor to inspect the Vehicle.
4. When repairs are authorised a repair authority number will be given, however acceptance of liability is conditional on the terms and conditions of this Warranty having been adhered to, e.g. servicing of the Vehicle in accordance with the manufacturer's recommendations.
5. On completion of repairs, the Vauxhall Authorised Repairer will send the following documents to the Administrator, at the address above:
A fully itemised invoice to General Motors UK Limited, C/O TWG Services Limited.
Evidence of service history, including invoices, from the start date of the Warranty.
6. The Administrator will reimburse You or the Vauxhall Authorised Repairer, subject to the terms and conditions of the Warranty. If a balance is due, You must pay it directly to the Vauxhall Authorised Repairer.
7. If it is necessary to have Your Vehicle repaired in any country of the EU or European Free Trade Association (EFTA) under Continental Use, You will not require authorisation from the Administrator. In the event that the fault is covered under this Warranty, We will reimburse the cost of repair following Your return to the UK. In this event please contact the Administrator on the Customer Services number 0844 854 0932 for instructions on how to proceed. If Your claim is valid, You will be reimbursed in pounds sterling at the prevailing rate of exchange on the date the repair was completed. The maximum we will pay is the equivalent UK rate for labour charges and manufacturer's list prices for parts at the date of Your repair, up to the Purchase Price of Your Vehicle.

The total value of the repair work completed during the Warranty Period is limited to the Purchase Price of Your Vehicle.

7. GENERAL

Additional Information

8. COMPLAINTS

If You have a complaint regarding this Warranty You should in the first instance contact the Administrator at Network Q Used Vehicle Warranty Administration Department, TWG Services Limited, Floor 2, The Aspen Building, Mitcheldean, Glos, GL17 0AF. If You are not satisfied with the response You may write to the Administration Director at the same address.

You may also contact the Provider of the Warranty at General Motors UK Limited, Griffin House, Osborne Road, Luton, LU1 3YT

None of the above affects any right to legal action.

9. DATA PROTECTION AUTHORISATION STATEMENT

In processing and managing this agreement, the Administrator will collect and store the information You have provided in their secure database located in the United Kingdom. The Administrator will pass on Your information to General Motors UK Limited.

In compliance with the Data Protection Act 1998, You are entitled to ask the Administrator to amend Our records about You if they are not correct, and You may request a copy of the information they hold about You by applying to the Administrator in writing addressed to: Customers Relations Team, TWG, The Aspen Building, Floor 2, Vantage Point Business Village, Mitcheldean Gloucestershire GL17 0AF.For which the Administrator may charge You the statutory fee of £10.

General Motors UK Limited will store this information about You now and in the future for marketing purposes including telemarketing, market research and tracking of sales data. General Motors UK Limited may also disclose this information within international group of companies (GM Group) and its retailers and other organisations acting on General Motors UK Limited's behalf for the above purposes. If You prefer this not to happen please write to Us at Vauxhall Customer Assistance Centre, Griffin House, Osborne Road, Luton LU1 3YT with Your name, address and registration number. Every effort has been made to ensure that the contents of this publication were accurate and up-to-date at the time of going to press (April 2011) However, TWG reserves the right to make modifications at any time. Modifications will be notified to Vauxhall Authorised Retailers at the earliest opportunity; please consult Your local retailer for the latest information.

For Vehicles Under 7 Years

1. DEFINITIONS

In this Agreement, some words have defined meanings. They are shown below in bold:

2. ELIGIBILITY

In order to be eligible for cover under this Warranty Your Vehicle:

3. COVERAGE

3.1 Level of Cover - All Mechanical and Electrical Warranty cover

We will pay for replacement parts and labour, should Your Vehicle require repairs following a sudden Mechanical or Electrical Breakdown during the Warranty Period, up to a maximum of 100,000 miles from date of first registration of the Vehicle. This covers all mechanical and electrical parts other than those specifically listed as excluded under Section 4 below.

Please note: Replacement of drive belts, filters, lubricants, antifreeze and fluids required because of the failure of a Warranted Part, is covered by the Warranty. Consequential damage to a part is covered if it is caused by a Warranted Part, but this excludes any damage which is cosmetic in nature.

The Warranty will be valid for the duration of the Warranty Period or 100,000 miles (whichever is sooner), subject to the terms and conditions contained herein. Our total limit of liability under the Warranty shall not exceed the Purchase Price of the Vehicle as detailed on Your Schedule.

3.2 Additional Benefits

If a repair to Your Vehicle is necessary under this Warranty You may benefit from the following:

Car Hire

Costs for car hire for up to 7 days at a maximum of £100 per day (inclusive of VAT) will be covered subject to the following conditions:
i) You accept responsibility for the entire cost of the first 24 hours of car hire; and
ii)The cost of the car hire is within the overall Warranty limit; and
iii) The failure has completely disabled the Vehicle; and
iv) The hired vehicle is of a like kind and quality rented from a bona fide rental operator or Vauxhall Authorised Repairer; and
v) The hire period is limited to the period the Vehicle is in the workshop undergoing repairs or a maximum of 7 days, whichever is less; and
vi) The daily amount includes VAT but excludes fuel and insurance.

Recovery

We will pay for towing charges up to £100 including VAT.

Overnight Accommodation

In respect of overnight accommodation, up to £75 per occurrence (inclusive of VAT) provided that:
i) Mechanical or Electrical Breakdown of the Vehicle has occurred outside a 50 mile radius of Your address or intended overnight accommodation; and
ii)The Vehicle cannot be repaired during the day of the Mechanical or Electrical Breakdown; and
iii) A relief vehicle is not available.

Continental Use

The Warranty shall apply whilst Your Vehicle is in any country of the EU or European Free Trade Association (EFTA) for a period of not more than 60 days in any 12 month period, with the limit of cover restricted to the equivalent United Kingdom rate for labour charges and parts at manufacturer's list prices as applicable at the date of the Mechanical or Electrical Breakdown.

4. EXCLUSIONS

The following parts are excluded from cover:

This Warranty does not cover any Mechanical or Electrical Breakdown in the following circumstances:

5. SERVICING REQUIREMENTS

What to do to keep the warranty valid

If You suspect a failure:

7. GENERAL

Additional Information

8. COMPLAINTS

If You have a complaint regarding this Warranty You should in the first instance contact the Administrator at Network Q Used Vehicle Warranty Administration Department, TWG Services Limited, Floor 2, The Aspen Building, Mitcheldean, Glos, GL17 0AF. If You are not satisfied with the response You may write to the Administration Director at the same address.

You may also contact the Provider of the Warranty at General Motors UK Limited, Griffin House, Osborne Road, Luton, LU1 3YT

None of the above affects any right to legal action.

9. DATA PROTECTION AUTHORISATION STATEMENT

In processing and managing this agreement, the Administrator will collect and store the information You have provided in their secure database located in the United Kingdom. The Administrator will pass on Your information to General Motors UK Limited.

In compliance with the Data Protection Act 1998, You are entitled to ask the Administrator to amend Our records about You if they are not correct, and You may request a copy of the information they hold about You by applying to the Administrator in writing addressed to: Customers Relations Team, TWG, The Aspen Building, Floor 2, Vantage Point Business Village, Mitcheldean Gloucestershire GL17 0AF. For which the Administrator may charge You the statutory fee of £10.

General Motors UK Limited will store this information about You now and in the future for marketing purposes including telemarketing, market research and tracking of sales data. General Motors UK Limited may also disclose this information within international group of companies (GM Group) and its retailers and other organisations acting on General Motors UK Limited's behalf for the above purposes. If You prefer this not to happen please write to Us at Vauxhall Customer Assistance Centre, Griffin House, Osborne Road, Luton LU1 3YT with Your name, address and registration number. Every effort has been made to ensure that the contents of this publication were accurate and up-to-date at the time of going to press (April 2011) However, TWG reserves the right to make modifications at any time. Modifications will be notified to Vauxhall Authorised Retailers at the earliest opportunity; please consult Your local retailer for the latest information.

Network Q 1 Year Roadside Assistance Terms and Conditions

The cover provided by Network Q Assist applies only to the vehicle purchased from Network Q and cannot be transferred to, or used for, any other vehicle.

Network Q Assist sevices include the following:

For more information relating to your vehicle cover please download the Breakdown Services PDF. CLICK HERE TO DOWNLOAD

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All trading companies are subsidiaries of Vertu Motors plc. Company registration number: 05984855. VAT registration: 902737238
Registered office for all group companies: Vertu Motors plc, Vertu House, Fifth Avenue Business Park, Team Valley, Gateshead, Tyne and Wear, NE11 0XA

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