Frequently Asked Questions
Can I explore a car before I buy?
Absolutely! Book an appointment at your local dealership to see the vehicle in-person and then buy the car online at a later date, if you like.
Can I trade in my old car?
Yes! Just answer a few questions about the condition and mileage of your car and we'll give you an instant valuation online. This money can then be used to help buy a car online with part exchange on Bristol Street Motors. We may even be able to clear any outstanding finance on your current car, allowing you to upgrade sooner than you think.
Bear in mind, all valuations require accurate information and the V5C document for your current car. Find out more about our conditions of valuation on our Sell My Car page.
Excluding corporate and international cards, we accept all major credit and debit cards.
What do I need to apply for car finance online?
To buy a car online on finance, you'll need to provide employment details, delivery address, and billing information, as well as a copy of your driving licence. Your billing details and address should match your driving licence.
If you have outstanding finance on a car you want to trade in, you will need to provide the mileage, condition, and settlement figure. Don't worry, we can contact your finance company if you're not sure on the exact number.
Are the cars fully checked?
Rest assured, when you buy a car online with Bristol Street Motors, you are getting a high quality vehicle. Not only do all our cars undergo stringent testing by fully trained technicians in state-of-the-art workshops, but they are also sanitised by our expert valeters.
Can I buy accessories online too?
Yes, you can! Mudflaps, floor mats, and paint protection are all available to purchase as optional parts and accessories. Just add them to your basket when you buy a car online!
Is road tax included when I buy a car online?
Whether you buy a new car or want to browse our used car collection, 12 months of road tax is not included when you buy a car online with Bristol Street Motors. However, you can purchase road tax for an additional cost included with all petrol and diesel cars and, what's more, we even arrange all the paperwork on your behalf.
Bear in mind, the cost of road tax is set by the DVLA and will differ depending on the car you purchase.
How long does it take for my car to be delivered?
We will give you an estimated delivery date when you finalise your vehicle purchase. On the day itself, you just need to be present at the delivery address and have your driving licence to hand.
You will also receive a personalised video of your car 24 hours before your scheduled delivery date, which will explain all the key features of your vehicle and how they work.
How much does home delivery cost?
Home delivery on used cars is free if you live under 30 miles from the Bristol Street Motors dealership the vehicle is purchased from. If you're more than 30 miles away, the delivery cost is calculated at £1 per additional mile.
For example, if you live 50 miles away delivery will be £20. Pricing for deliveries that require a transporter will be agreed with you once we have received the cost from the supplier.
What if I'm not happy with my car?
Here at Bristol Street Motors, we want you to buy a car online with confidence. That's why we offer a no fuss 14-day money-back guarantee. All you need to do is contact the dealership directly and they will arrange your refund and the safe return of the vehicle.
What will I need to value my car?
For your valuation, you will need to provide us with:
- Your vehicle registration
- The current mileage of your car
- Personal contact information
If you want to make an appointment after receiving your instant valuation, we will request further details from you.
Will you still buy my car if there is any outstanding finance on it?
Yes, of course!
All you need to do is contact your finance company to request a valid settlement letter and bring this with you to your appointment. Whatever the outstanding balance is, we will settle it for you and deduct it from the payment we give you for your car.
If you owe more finance than the value of your car, we will still happily purchase the vehicle - you will just need to pay us the shortfall.
Important note: do not cancel your direct debit until we have received your car and confirmed that all finance has been paid. If you do cancel the direct debit early, you may risk owing a payment, which you will be obliged to pay.