COVID-19 at Bristol Street Motors
Frequently Asked Questions
My local dealership is temporarily closed. Can I still contact you?
Whilst the dealerships are temporarily closed, we have colleagues available to discuss your motoring needs and enquiries. Please get in touch via telephone, email or live chat on our websites and we'll do our best to help you.
My vehicle's MOT is due. What should I do?
In light of the current situation, the Driver and Vehicle Standards Agency have announced new rules on MOT testing for cars, vans and motorcycles.
MOTs that are due from 30 March 2020 will now be extended by 6 months. This is to ensure essential vehicle maintenance and repairs are available to keep vehicles, goods and key workers moving safely.
However, all vehicles must be kept in a roadworthy condition and drivers can be prosecuted if they drive an unsafe vehicle.
I'm a key worker. Can you help with my vehicle?
Yes. In order to keep essential vehicles on the road, we will provide appropriate support for servicing and repairs as required for key workers (as defined by HM Government) and vehicles utilised in the national effort such as utilities, emergency services and distribution vehicles, etc. In addition, vulnerable customers who rely on their vehicles will also be supported where possible.
If you fall into either of these categories and need assistance, please click here to find your nearest open service department, contact us on [email protected] or call our dedicated hotline on 03301 781 813
What happens if I have already ordered a car?
Our teams are working hard to reach all our customers who have a vehicle on order. If you are concerned please contact us at [email protected]
What happens if I have an appointment booked?
Our dealerships are working hard to reach all our customers with appointments booked. If you are concerned please contact us at [email protected]
I am coming to the end of my Motability lease. What should I do?
Motability have announced they will be automatically extending leases that are due to end for six months. There will be no need to contact Motability direct; and you will continue to be insured.
I am looking to leave the Motability scheme at the end of my lease. Who should I contact?
If you plan to leave the Scheme at the end of your lease, contact Motability directly so they can discuss arrangements.
What do I do if I my PCP agreement is due to end?
Your finance company will have a dedicated team working with customers to help and advise on end of contracts. Below is a list of finance company contact details, if your finance company isn't listed here please contact us at [email protected]
View finance contact details
What if I lose my job or I am no longer able to make my payments?
The finance companies' customer contact teams are trained to help customers who are facing financial difficulties. Contact the finance company team and explain your circumstances, they will then look at ways to support you. Contact details are listed below.
View finance contact details
What if I have a new claim or one outstanding with GAP or Tyre or Alloy Wheel Insurance?
If you have a new or ongoing claim please contact:
Premia Solutions - tyre or alloy wheel insurance
0870 757 1680
Auto Protect - asset protection (GAP)