COVID-19 at Bristol Street Motors
Frequently Asked Questions
Is my nearest dealership now open?
All of our dealerships are currently available for both sales and aftersales. Although Sales showrooms will not be physically accessible to the public from 5th November 2020, our Sales colleagues will be available to speak to via telephone or video chat until further notice.
Our Aftersales Departments are open for servicing, MOTs and accident repair, but it is vital that you make an appointment. In line with government guidance, we have introduced some new safety measures which include the use of PPE, social distancing policies and new working practices. The safety and wellbeing of all colleagues and customers will always be our number one concern. We have produced a video which explains the measures we've put into place to keep everyone safe. Click Here to watch now.
As always, our team is available to help with any enquiries via live chat, telephone or email, and we have a fantastic range of new and used cars, vans and motorcycles available to view and reserve online.
I need to book a service, MOT or repair. Can you help me?
Yes - although we are doing things a little differently in order to keep everyone safe. Click Here to find out what has changed.
Servicing and maintenance is available by appointment only. To book an appointment please call us or Click Here to book online.
My vehicle's MOT is due. What should I do?
Book your MOT as normal - either online or over the telephone. We have measures in place to keep you safe.
What are your contact centre / hotline operating hours?
Our contact centre operating times during lockdown are 9am - 9pm. Outside of these hours, please email us at [email protected] or message us on Facebook, and we will get back to you as soon as possible.
What happens if I have already ordered a car?
As things stand, vehicle collections can go ahead as planned, although these will happen in a designated handover space outside - so please bring a coat with you! If you have any concerns please contact us at [email protected]
What happens if I have an appointment booked?
If you have booked an appointment that you wish to rearrange or cancel, please contact us at [email protected] and our friendly team will be more than happy to assist with this.
What if I lose my job or I am no longer able to make my payments?
The finance companies' customer contact teams are trained to help customers who are facing financial difficulties. Contact the finance company team and explain your circumstances, they will then look at ways to support you. Contact details are listed below.
View finance contact details
What if I have a new claim or one outstanding with GAP or Tyre or Alloy Wheel Insurance?
If you have a new or ongoing claim please contact:
Premia Solutions - tyre or alloy wheel insurance
0870 757 1680
Auto Protect - asset protection (GAP)