Frequently Asked Questions

I need to book a service, MOT or repair. Can you help me?

Servicing and maintenance is available by appointment only. To book an appointment please call us or click here to book online.

Which payment methods do you accept?

When you are shopping with us online, we accept all major credit and debit cards, with no spending limit. The card is required to be in your name and not a corporate or international card.  When paying direct to a dealership we apply a spending limit which will vary by franchise. This is usually only used for a deposit and full payment will be required by a bank transfer.

How do I go about booking a test drive?

Booking a test drive is super simple! You can either book online by clicking here or just give us a call and our friendly team can book an appointment for you.

How do I find my nearest dealer?

To find your nearest dealership, visit our Find A Dealer page and enter your post code, town or city. This will give you a list of all the dealerships local to you. Not to worry if the car you like is further away - we can still help!

Can I buy a car online?

Yes, you can! You can buy a car, sort your finance and arrange collection or delivery... all from the comfort of home! And we'll even throw in a 14 day money back guarantee, for your peace of mind. Just click here to learn more.

Can I part exchange my car?

Yes, of course! We're more than happy to take your vehicle as part exchange - even if there's still outstanding finance. In fact, you can get an instant valuation online right now - just click here and see how much your car is worth. Our valuations are guaranteed to be fair and, as long as the vehicle is as described, we won't knock the price down when it comes to handover day!

Can you tell me more about electric and hybrid cars?

Purchasing a greener car has a number of different benefits from cheaper road tax, lower emissions and increased fuel economy. Click here for more information about electric and hybrid cars and to view our current offers. Many of our dealerships are EVA accredited too, so if you have a question about a specific model, just reach out to your nearest dealership and ask to speak to an EV expert.

Can I sell my car to you?

Yes, you can! You don't need to buy from us, and we can even buy your car from you if there's outstanding finance on it. We can give you an instant valuation online right now - just click here and see how much your car is worth.

Service Plan FAQs

What does the Plan cover?

Your plan will cover service, parts, labour and VAT. You can also cover the cost of your MOT.

Is the plan discounted?

Yes we you could save up to 20% against today's standalone servicing costs.

What courtesy services are available?

All courtesy service applies as normal.

When is the first payment due?

The first payment will be taken 30 days from registration.

Will the payments increase?

No, your payments are fixed for the term of your plan, so you can lock in today's pricing and there are no nasty surprises further down the road.

Can I pay up front?

Yes you can pay upfront by card and receive an extra discount.

What happens if I change my car?

No problem! We can transfer any remaining Service Plan credit over to your new vehicle.

Can I cancel my service plan?

We hope you'll keep your plan, and continue to benefit from spreading the cost of your servicing - but there's no contract and you are free to cancel at any time.

Website FAQs

How do I report a mistake, broken link or technical fault on the Bristol Street Motors website?

If you come across any issues or faults when browsing our site please let us know by sending an email [email protected] or alternatively filling out the form located on the contact us page, ensuring you select feedback from the dropdown list.