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At the beginning of March I took possession of a brand new Nissan Micra. All thanks to the Sales Executive I was able to accept an offer that was within my budget. I was more than happy with his friendly but professional manner and everything went according to plan. This is my third purchase from Macklin Motors and because of the excellent service I have just received hopefully there will be a fourth in the future.
My visit to Ilkeston branch was absolutely great from booking in to the end will visit again. Satisfied customer.
Just popped in today to look at Motability vehicles. The level of service supplied was absolutely excellent. We met the Sales Executive, who was superb, the manner and level of service was beyond what I had expected. I just could not fault in their ENTHUSIASM and professionalism. It has ended up with us choosing a Nissan as our next car. The staff made this possible. The General Manager was also down to earth and honest. Clearly very proud of his staff and unit. Well done Nissan. Thank you for your help.
The customer service, help and advice from your Sales Staff was amazing. Iíd like to take this opportunity to let you know the Staff at the dealership were first class. We contacted your dealership this morning and arranged an appointment, we turned up early which was no hassle for the staff. We were extremely happy with the time, care and effort taken by the staff to explain everything to us and making sure we were happy about our deal and the car. It was above and beyond anything we have experienced at any other dealerships. Just outstanding! We first saw the car at 11.30am and left the same day just after 7pm, we couldnít believe how quick and efficient the sales staff for the deal and car ready to do. I would not hesitate recommending your dealership to anyone, especially the great Sales Staff, an absolute credit to the company. Definitely looking forward to buying our next car from the dealership and have already been recommending you to all our family and friends.
I would just like to thank the Sales Executive/Manager who dealt with me on 28th February 2019 after the death of my father on that morning.
My vehicle was in under a warranty issue and I was meant to have courtesy car previously booked but there had been some sort of error. This is when the Service Adviser and Manager sorted me out with a replacement car which was outstanding. I also like coming to this dealership as the moment you walk in the door itís professionalism from all. Thank you to the team for rectifying the situation a day earlier than planned.
I purchased my car in September 2018 from the Nissan Ilkeston showroom and was extremely happy with the service I received at that time and relieved that I wasn't given the 'hard sell' as I have had many times from garages when looking for a vehicle. Last week I noticed a problem with my brakes and rang my local Nissan dealer (Leicester - not part of your portfolio) but they couldn't look at my vehicle until the end of the month which was not acceptable as it was a safety issue. I contacted Ilkeston on Monday (14/1) and they told me to bring it in first thing Wednesday morning and they would carry out a complimentary visual health check on the car for me. I arrived at 8am and decided to wait to see what the issue was as I can work remotely so sat working for 1.5 hours, and was well looked after with constantly being provided tea/coffee. The issue was with my brake discs (a build up of corrosion) with the rear needing immediate attention and the front ones starting to corrode. I decided to get it sorted out immediately and was advised that it could be done that day. I asked for a price for all 4 to be done and was advised by the Service Manager (Mark) that as I had only had the vehicle 5 months that there would be no charge. I fully expected to have to pay as I am sure this would have been classed as a wear and tear issue rather than a warranty issue, although I did think that perhaps there might be a discount offered due to the short period I had owned the vehicle. I left the garage that evening impressed with the high level of service I had received - the friendliness of the staff was the best I have received in a garage (and I have been driving and managing my own vehicles for 41 years so have plenty of experiences for comparison). The very fact that I didn't even have to raise the issue of the short period of having the vehicle and the brake discs was refreshing - and I would have tried to negotiate at least a discount due to the time frame. I will not be using my local Nissan garage but will be taking my vehicle back to Ilkeston for all work/services going forward as I have faith in the fact that I will be treated fairly and with respect. I wanted you to be aware of my positive experience and to let you know that you have some good staff at Ilkeston and that it is so refreshing to see a fair and extremely responsible approach to customer service - this is rare these days and I for one am extremely grateful. Credit where credit is due and in this case it certainly is. Thank you.
I was extremely impressed with the efficiency and the quick response it took to put this fault right and get me back on the road.
Please pass on my grateful thanks to the Team and please be assured that you have given me the reassurance of an example of fantastic customer service by restoring my faith in Nissan by meeting the expectation of customer satisfaction.
I would just like to thank the service team, particularly Louise, for dealing with my car which I booked in for a simple MOT.
I bought the car from there and was very impressed with the service, so decided to return. Firstly, the dealership price matched a cheaper garage nearby, then sent me a video email of the minor faults on my car. Simple rectifications done very cheaply. They looked after me and my vehicle as if I was the only person visiting the dealership that year!
Excellent service. I will be attending again in the future. Thank you
I had a great experience buying a Nissan Leaf from Nissan Darlington. They couldn't have been more helpful, even giving me helpful tips on how to get the best out of an electric car.The car is a real pleasure to drive and was prepared to a very high standard.