On successful payment of the reservation fee, we will reserve your chosen vehicle (the Vehicle) for you 48 hours (the Reservation Period) to enable you to speak to one of our sales advisors. If you make a telephone appointment within the Reservation Period, we will reserve the Vehicle for you until the time of your telephone appointment and extend the Reservation Period until your appointment.
If you have not made a telephone appointment with the selling dealership 48 hours to discuss the Vehicle, or you do not attend an agreed telephone appointment within 7 days, the Reservation Period will end, your reservation will be cancelled, and your reservation fee will be refunded to you.
There is no obligation for you to buy the Vehicle, or for us to sell the Vehicle, because of the reservation fee payment. When we receive the reservation fee in cleared funds, we will reserve the Vehicle for you and prevent its sale to a third party for the duration of the Reservation Period. You will receive a confirmation email once the reservation is effective. If you do not receive a confirmation email, then your reservation has not been made effective, so please contact us for assistance.
There may be circumstances when the Vehicle has already been sold (before your reservation fee is paid) but the website has not yet been updated. If this occurs, we will contact you to confirm your reservation has been cancelled and to see if we can find an alternative vehicle for you. Your reservation fee will be refunded.
If you do not make arrangements with the dealership 48 hours, or if you do not attend an agreed telephone appointment within 7 days of placing your reservation, the Reservation Period will end, and your reservation will be cancelled, with your reservation fee refunded.
If you attend a telephone appointment to discuss the Vehicle and decide not to proceed, the Reservation Period will end. If you purchase the Vehicle at that appointment, your reservation fee will be retained by us as part-payment towards the Vehicle and will be treated as a deposit for the Vehicle. If the Vehicle is not suitable, and you do not wish to purchase it, your reservation fee will be refunded to you.
We may cancel your reservation if you have reserved more than 2 vehicles at any one time, or if the Vehicle is withdrawn from sale for any reason. Your reservation fee will be refunded in either case.
Any refunds can only be processed by the same method as the original payment and to the same card. Refunds will be processed within 7 days of the request, or of cancellation of your reservation, or upon your confirmation that you do not wish to purchase the Vehicle.
We are not responsible for any loss or damage resulting from the failure to comply with these terms, which is outside of our control, or for any loss or damage that was not foreseeable. We have no liability for any loss of profit, business, or business opportunity.