Bristol Street Motors Ford Durham has received an award from the Motability Scheme, which helps people with disabilities to stay mobile by exchanging their Government funded Mobility Allowance for a brand new car.
The dealership at Carrville, just outside of Durham City, received a Regional Award in recognition of its excellent service during the delivery of the Motability Scheme. The award is part of the Dealer Awards programme, which is designed to reward best practice and ensure all Motability customers receive exemplary customer service.
Following the Regional Award win, Bristol Street Motors Ford Durham will now be entered into the annual National Awards.
Nick Leech, General Manager at Bristol Street Motors Ford Durham, said: “Our Motability specialist Lisa Horner has worked very hard over the last 12 months to connect more eligible people with the Scheme. Her hard work has paid off as this award shows. I’m always surprised at the number of people who aren’t aware of the benefits of Motability. Worry Free Motoring is its best description as customers not only receive a new car every three years; insurance, servicing and repairs, tyre and windscreen replacements and breakdown assistance are also included.”
Peter Wilson, General Manager Dealer Relations at Motability Operations, said: “The focus of these awards is to thank our dealer partners for providing a consistently positive customer service experience, after all, they are often the first point of contact for our customers. It’s important for us to recognise our dealer partners who go above and beyond when representing the Motability Scheme and highlight those who are setting a great example of how to do it well, like Bristol Street Motors Ford Durham. Many congratulations to them on their award.”
The Motability scheme enables disabled people to exchange their Higher Rate Motability Component of Disability Living Allowance, their Enhanced Rate of the Mobility Component of Personal Independence Payment (PIP), their War Pensioners Mobility Supplement (WPMS) or their Armed Forces Independence Payment (AFIP) for a new car, scooter or powered wheelchair. Since it was set up in 1978, Motability has helped more than 3 million people get mobile with a brand new vehicle. Many of the vehicles are available on Motability from Nil advance payment.