Whether taking a short trip or heading out on the road for a longer stint, business or leisure, many of us will have had the experience of a motorway service station.
However, gone are the days of Wimpy and Little Chef! Now you can expect super modern service stations, boasting the likes of M&S, Costa, Nandos and Waitrose. Nice!
In fact 53% of people surveyed felt that introducing well known brands made service stations better, with only 2% thinking it made them worse.
Satisfaction levels overall were very high, with 92% of visitors satisfied, of which 62% were very satisfied. With that being said, the main improvement was value for money.
In terms of accessibility, 90% of visitors with a disability were satisfied with their experience and 70% felt they were well catered for, which was a decrease from 82% the previous year.
In terms of reasons for visiting the motorway service area (MSA), the main reasons were to use the toilet, get food and drink and take a break from driving. One in four drivers arrived feeling stressed, tired and/or frustrated yet significantly, one in 20 visitors reported feeling stressed, tired and/or frustrated when leaving the MSA. Taking breaks is so important!
In fact, visiting an MSA saw 84% of visitors leaving in a positive mood compared to 59% on arrival. Amazing what a nice cuppa and stretching your legs can do!
So let’s get to what we are all here for…the best…
Norton Canes (M6 Toll) – 100%
Stafford Soutbound (M6) – 99%
Wetherby (A1(M)) – 99%
Hilton Park Southbound (M6) – 99%
Corley Southbound (M6) – 99%
And the worst!
Thurrock* (M25) – 68%
Toddington Southbound* (M1) – 72%
Southwaite Northbound (M6) – 80%
Newport Pagnell South (M1) – 81%
Bridgwater (M5) – 81%
(*It is worth noting that these stations were undergoing refurbishment at the time the survey was carried out!)