Bristol Street Motors Vauxhall Carlisle has been named by a nationwide scheme as its most improved partner in the region.
The Parkhouse Road dealership has received the Motability Scheme’s Quarter 1 Most Improved Award after dramatically increasing its customer satisfaction reviews during the first business quarter of the year.
The scheme enables disabled people and war pensioners to exchange their benefit payments for a new car, scooter or powered wheelchair and is designed to improve their independence.
The Motability Scheme is available to those who receive the Higher Rate Mobility Component of the Disability Living Allowance, the Enhanced Rate of the Mobility Component of Personal Independence Payment, War Pensioners’ Mobility Supplement or Armed Forces Independence Payment. Those eligible can exchange their weekly payment to lease a new car through the Motability Scheme. Insurance, servicing, RAC breakdown assistance and replacement tyres are included in the cost of the lease.
Michael Breen, general manager of Bristol Street Motors Vauxhall Carlisle, said: “We’re over the moon to have won the Q1 Most Improved Award. We make customer service our number one priority and this award is a testament to the hard work of our colleagues and their dedication to delivering the scheme to the highest of standards.
“We make sure our customers know that whilst they are in the dealership, our time is theirs and we spend as long as it takes to make sure they leave with the correct vehicle to meet their needs.
“It’s fantastic to see the difference increased independence makes to their lives and we would encourage customers to come and talk to us about how we can help them get mobile.”
Peter Wilson, general manager – Dealer Relations at Motability Operations, said: “The focus of these awards is to thank our dealer partners for providing a consistently positive customer service experience, after all, they are often the first point of contact for our customers.
“It’s important for us to recognise our dealer partners who go above and beyond when representing the Motability Scheme and highlight those who are setting a great example of how to do it well, like Bristol Street Motors Vauxhall Carlisle. Many congratulations to them on their award.”