A message from theRobert Forrester, CEO of Vertu Motors plc.

COVID-19 at Bristol Street Motors

Motability - Frequently Asked Questions

Can I still submit an application?

Yes! As long as you (or your appointee) are on a call or virtual appointment with one of our Motability Specialists at the time, applications can now be submitted remotely. Historically, you'd have to be physically present in the dealership at the point of application.

Book an appointment

Can I still collect my car after 5th November?

Yes! Although our sales showrooms will be closed, we do have designated collection bays outside of our dealerships, and colleagues will be onsite to assist with the safe hand over of your vehicle. Our dealerships have stringent covid safety measures in place, but if you'd still prefer not to collect your vehicle in person, a nominated driver can collect on your behalf, with your permission.

Home deliveries are not possible at this time.

Can I still book an appointment for servicing, MOT, maintenance and repairs?

Servicing, MOT, maintenance and repair work will continue as usual and is carried out in a covid-secure environment.

We've made a short video to show you what we're doing in order to make our Aftersales Departments as safe as possible.

Watch the video Book an appointment

My lease is ending - when can I order my next car?

If you're in the last three months of your current lease, or you had your lease extended due to COVID-19, you can order your next car now. Browse our fantastic Motability range online, or make a virtual appointment to speak one of our Motability Specialists today.

Browse the range Book an appointment

I've already ordered my next car - does my three-year term start from when I ordered, or does it start when I collect from the retailer?

The 3-year contract starts on the day that you collect your new vehicle.

Can I extend my lease?

Yes, you can. If you'd like to extend your lease, please make appointment to speak to one of our Motability Specialists.

Book an appointment

My usual driver is not able to drive me at the moment, can I add a new driver?

Your lease includes insurance for up to three named drivers, these can be family, friends or carers. If you urgently need to add a new driver, please call RSAM on 0300 037 3737. The driver you wish to add will need to be with you when you call, so RSAM can check their details and add them to the insurance straight away.

The MOT is due on my car, what should I do?

The Government have announced that any MOT's due to expire after Monday 30 March will have an automatic six-month extension.

If your MOT expired before this date, you can call our Response Hotline on 03301 781 813 for assistance. If you are self-isolating you should book the MOT for after the period of self-isolation is over, or ask a named driver to take the vehicle to be tested.

There's a problem with my car - what should I do?

If you have broken down, then you should contact RAC on 0800 73 111 73 for roadside assistance.

For other issues with your vehicle, many of our servicing departments are available to help by appointment only. Please call our Response Hotline on 03301 781 813 to arrange an appointment.

Who can I contact with more questions?

Motability are currently experiencing staff shortages and have limited availability on their phone lines. They have revised opening hours, which are Monday to Friday 9am to 5pm, but unless your call is extremely urgent, please do not call them at this time. They also have a webchat facility which might be quicker than holding for advisors on the telephone.

Regular news updates will be posted on the Motability website.

*Last updated: 4th November 2020