Motability customers in Newcastle-upon-Tyne can be sure of receiving award-winning customer service when they visit local dealer Bristol Street Motors Vauxhall Newcastle who have won a regional award for their work with the Motability Car Scheme. The accolade is part of a programme of awards, launched in 2013 by Motability Operations, to recognise and reward outstanding customer service provided by local Motability dealerships.
The Dealer Awards programme is designed to reward best practice and ensure all Motability customers receive exemplary customer service across the Motability Scheme's national dealer network. This is the second time the Newcastle dealership has won the national Dealer Award.
The Awards are judged on how a dealer delivers the Scheme to customers, which is assessed by customer feedback and reviews of their performance. All winners of the quarterly awards are automatically entered into the national, annual awards which are announced at the beginning of the following year.
The Motability scheme enables disabled people to exchange their Higher Rate Motability Component of Disability Living Allowance, their Enhanced Rate of the Mobility Component of Personal Independence Payment (PIP), their War Pensioners Mobility Supplement (WPMS) or their Armed Forces Independence Payment (AFIP) for a new car, scooter or powered wheelchair. Since it was set up in 1978, Motability has helped more than 3 million people get mobile with a brand new vehicle.
Peter Wilson, General Manager Dealer Relations at Motability Operations, explains:
"The focus of these awards is to thank our dealer partners for providing a consistently positive customer service experience, after all, they are often the first point of contact for our customers. It's important for us to recognise our dealer partners who go above and beyond when representing the Motability Scheme and highlight those who are setting a great example of how to do it well, like Vauxhall Newcastle. Many congratulations to them on their award."
Celebrating their Motability Dealer Award win, Gavin Gray from Bristol Street Motors Vauxhall Newcastle said:
"All of us at Bristol Street Motors Vauxhall Newcastle are incredibly proud to win this Motability Dealer Award and are pleased to be recognised for our dedication to working in partnership with the Scheme, which is renowned for its high standards. We look forward to continuing our award-winning approach to business and customer service and to welcoming many more Motability customers through our doors in the coming year."
Anyone who receives the Higher Rate Mobility Component of the Disability Living Allowance, the Enhanced Rate of the Mobility Component of Personal Independence Payment, War Pensioners' Mobility Supplement or Armed Forces Independence Payment can exchange their weekly payment to lease a new car through the Motability Scheme. Insurance, servicing, RAC breakdown assistance and replacement tyres are included in the cost of the lease.
For more information about the Motability Scheme and to find your local dealer, visithttp://www.motability.co.uk or call 0800 953 7000.
For more information on Vauxhall Newcastle please call 0191 497 0404 or visithttp://www.bristolstreet.co.uk/find-a-dealer/vauxhall-newcastle.