Customer Testimonials

Just a quick note of thanks for the help when I popped in on Tuesday of this week. It was only a small problem with my wiper blade but it was dealt with quickly and without any fuss. I have been a customer of yours for years and will continue to do so because of your great members of staff.

Just like to say thanks to the service adviser for her knowledgeable and helpful and efficient manner.

I would like to leave nothing but positive feedback for the service I received during the recent purchase of my car. The car in question is a Vauxhall Zafira.

He was excellent. On the day I came to view the car, he talked at length about my needs and considerations, reassuring me all the way and suggesting options I may wish to consider. He did not �ram the car down my throat', quite the opposite. Despite the heavy rain on that day, he kindly held a brolly over my head ensuring I did not get wet (despite the fact he did!). He took me on a long test drive to ensure the car was what I was expecting and treated me with respect and compassion in consideration to my circumstances.

On choosing to purchase the car, he provided me with several options and enhancements including warranties and protection for the paintwork and interior. When I elected to take neither, he did not press to the point of discomfort, instead pointing out the benefits and constraints in a very level way.

When I came to collect the car, Jim really did go the extra mile. Whilst it may deem to be fair to ask a salesman to stay a little late to accommodate the calendar of the purchaser, he actually did far far more:

1. He came in on his day off specifically to see me
2. He was moving house on that day but still took the time to come specifically to see me
3. He was looking after his daughter who I understand he does not see every day but still came specifically to see me
4. He spent as much time as was necessary to ensure I was completely happy with the car despite having all of the above!
5. He remained polite, courteous, unfazed, and un-rushed throughout and only left once I was completely happy, waving me off as I drove away in my new car.
I was very moved that he did so much for me, he really is an absolute asset to your team. I also appreciate that much effort was probably undertaken �behind the scenes' by those who support you and your sales staff in the work shops. Bristol Street Motors really do deserve their excellent reputation and this was very much reflected in the quality of service I received from him.

Please pass on my heartfelt thanks to all concerned, I will be making Bristol Street my absolute first port of call when I come to replacing the vehicle in the future..

From the moment the sales executive returned my enquiry, to the moment she handed me my keys; the experience was brilliant. She delivered a fantastic customer experience. She explored my circumstances (expanding family / need for more practicality, still combined with a bit of fun!) and ensured I got exactly what I was after. She was knowledgeable, courteous, patient with my never-ending requests and above all else, approachable. She explained the process perfectly and managed my expectations about costs and delivery. I'll be back to her in a couple of years to negotiate for the next car!

My experience today was made easy with the help of the sales executive who talked me through the process of buying my car making it straight forward and easy to understand. She was excellent at her job and would recommend her highly.

Would like to thank the sales executive for all of her help in making the deal transition as stress free as possible. She made the experience a pleasure and I'm happy that I chose to randomly pop by one day to have a 'look'. At no point did I feel pressured into doing anything I didn't want to and this is a testament to her personality of Lisa. Thank you very much.

The customer service we received at your Cheltenham branch was exceptional. Having lost our car to engine failure on Christmas Eve the sales executive was kind and sympathetic in discussing our requirements, and when we visited her on the following Saturday she went above and beyond to ensure that not only we chose the best replacement car for us but also that we got the best possible part exchange price for our broken car! She worked quickly to make sure that we were without transport for the least possible time and we picked up our new car on the following Tuesday. She really is a credit to your organisation. Thank you.

10 out of 10 for customer satisfaction. Your sales executive was so helpful. I love my new car and you guys were great at getting everything sorted so I took delivery before my insurance ran out at midnight. Thanks to you all for making it a delightful experience.

The sales guy was brilliant, very professional. A really nice guy who looked after us and we love our new car. Thanks very much.

I just wanted to let you know how impressed I was with the professionalism and service provided by your sales executive. He couldn't do enough to help and I just want to commend him for taking a massive weight off my shoulders. I look forward to dealing with Bristol Street Motors Ford Cheltenham.

My partner and I recently bought a Ford Focus from your dealership in Cheltenham - we came in on the 8th August and the sales executive took us through the process of choosing our new car. I just want to say that we were very satisfied with our customer service. He was attentive, considerate and very clear in his explanations. I must admit that on the way to your dealership, despite your good reputation, we were slightly apprehensive about buying a used car and we were dreading feeling 'ripped off' or mislead. In the event, it was incredibly straightforward and we felt reassured throughout. So thank you to the sales executive for his great service. The car has served us well so far and we're pleased with how everything has worked out. Thank you!

Your sales executive was professional, courteous and patient with my elderly father, his customer service is excellent, which is why he got the sale.