Customer Testimonials

Our experience has now restored our faith in Ford. Great customer service.

Many thanks for your excellent customer service skills shown at my recent visit. I had a small accident and the team looked after my interests exceptionally well, and didn't make a drama out of, what could have been a crisis. Many thanks.

Thanks you for the excellent customer service shown during my recent visit. A special mention to your receptionist who assisted me greatly.

Thank you to your team. They were very efficient.

I received excellent customer service from your service receptionist. Her helpfulness and knowledge of the Ford Focus was first class. She made me feel totally at ease, and nothing was too much trouble for her. Many thanks.

Excellent service from the service advisor who looked after me extremely well when my 'wait for car' service over ran due to some additional work. She is a credit to the dealership.

Your receptionist couldn't be more helpful and nothing was too much trouble. Your sales exec gave us all the facts and figures and no hard sell, and your parts department is a great team. We notice your promise is 'Honesty and Trust'. Well that's what was delivered to us.

I just wanted to pass on how extremely impressed and satisfied I was with the purchase of my new car. Finally, I couldn't be happier with the car and will have no hesitation in keeping in touch with you guy's and returning in three years time for another one.

I would like to thank Elaine, the Motability specialist at Macklin Motors Dunfermline who has been excellent.

I was completely satisfied with the excellent service that I received a Macklin Motors Dunfermline.

I would like to take the time to give feedback on the excellent customer service I have recently experienced at Macklin Motors Dunfermline servicing department.
My passenger side window broke and was fully down on the lock position, given that I could not secure the car I immediately took it to the garage. They booked it in straight away and manged to give us a lift home, I also booked my car in for service and MOT while it was there, Thank You

Ellis at Bristol Street Motors Ford Dunfermline was very helpful and we received our car back in perfect condition. The customer service has been excellent. Thank you very much.