Updated: 1st November, 2020 @16:40PM
After the Government announcement on Saturday 31st October regarding a new lockdown from 5th November, I wanted to outline how we will be there to help keep the country moving while working within the guidance laid out by Government. We will be fully open as normal until the 5th November 2020.
From the 5th November, our service departments will operate as normal as they have been for many months in a safe manner.
Sales showrooms and used car external display areas will not be open to the public from 5th November until further notice. However, our teams will be in the dealerships to continue car sales remotely and we will be able to send you videos, talk to you via video and meet your needs almost as well as if you were with us. Customers can still collect a car or van which has been purchased either online or via the telephone directly from our dealerships, though the handover will be outside so bring a coat. All vehicle handovers will take place from a designated exterior handover area and full social distancing practices will be in place to ensure both colleague and customer safety. Home delivery options will also be available, and all handled in a Covid safe manner.
I realise that buying a used car without seeing it first can seem a little daunting but, for your peace of mind, we will be offering a 14 day money-back guarantee on all used cars.
Our colleagues remain on hand to assist with your sales and aftersales enquiries via telephone, email or live chat and our websites are fully functional with the ability to buy or reserve a car online as well as booking a service or MOT.
Our aftersales departments remain fully operational for servicing, MOT and repairs. We have produced a video which covers the details, but to give an overview – social distancing measures, an appointment-only system, protective screens at our service desks as well as cashless payments have been in place for several months now.
Thank you for your patience, and for working with us to ensure our dealerships are a safe place to visit and work. We are open for business, but in regards to sales please call us rather than visit.
Robert Forrester, CEO