A message from theRobert Forrester, CEO of Vertu Motors plc.

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An Updated Message From Robert Forrester, CEO

An Updated Message From Robert Forrester, CEO

Updated: 15th January, 2021 @ 17.25PM

The British Prime Minister has now revealed his Roadmap to Recovery, which is underpinned by the incredible success of the vaccination roll-out. I'm sure we are all pleased to see some light at the end of the tunnel.  

All our aftersales departments are fully open and available for servicing and MOT. We will continue to work within the guidance offered and update you on plans to welcome customers back into our sales showrooms, as soon as official confirmation is received. At present it looks like 12 April is the big day for the return to normal and I am sure we all long for that!

With this in mind, I thought it would be useful to confirm the ways in which we can help to keep our customers moving in the meantime.

Customers and our teams have rapidly adapted to selling cars without showrooms. We have moved quickly to offer Click and Collect, Buy Online, video appointments and a 14-day money-back guarantee on all used cars - all while continuing to provide servicing and repairs.

Servicing and Aftersales 

All aftersales departments are classified by HM Government as ‘essential’ services and remain open to you. It's vitally important that your vehicle is well maintained and roadworthy, especially in these winter months. You can book your aftersales appointment on our website by clicking here. 

Remember, limited use of your car can affect crucial components such as batteries, tyres and brakes. We can give your car a thorough inspection, either in preparation for lockdown restrictions easing or to put your mind at ease if you still need your car for essential journeys. For full details about our Spring Health Checks click here.  

When bringing your car into our dealership, you will notice that our COVID safety procedures are well and truly established, and the feedback we have received from customers has been very positive.  People feel safe in our businesses. 

Sales Departments 

We can offer you a great range of solutions in helping you to buy a new or used car. This includes browsing, reserving or buying online, with Click and Collect and home delivery options available. 

Our sales teams are all still on hand to help with virtual appointments where you can explore your chosen car via video call or a telephone call to talk you through options and tailored packages to suit you. Whilst we cannot offer test drives, our 14-day money back guarantee on all used cars gives you comfort and peace of mind. 

In Summary:

  • - Click and Collect safely from your local dealership
  • - Free Home Delivery available on new and used cars within 30 miles using our COVID-19 safe delivery process 
  • - We offer home delivery across the wider country at competitive rates 
  • - Video Appointments – Have a personal video appointment with one of our Sales team to discuss your motoring needs. Available cars, finance packages, part exchanges and more can be discussed online and from the safety of your home
  • - Telephone Call – We have sales teams available from 9 a.m. till 9 p.m. 
  • - Live Chat – Our live chat teams are available online until 9 p.m
  • - 14 Day Money Back Guarantee on all used cars

Find your local dealership here for more details.


  What you CAN do  What you can’t do 

Sales

Buy a car online or by telephone with Click and Collect or home delivery

 

Book a video appointment with a Sales Executive live from the dealership 

 

Claim a 14 Day Money Back Guarantee on all used cars 

 

Visit the dealership for any reason other than to collect a vehicle or for servicing and maintenance.

Aftersales

 

Book and attend an aftersales appointment as normal 

 

 

Start Your Car Search

Book An Aftersales Appointment

 

  

 Robert Forrester, CEO

 

 

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