About Bristol Street Motors
Bristol Street Motors has grown to become a national brand recognised for its honesty, integrity and quality
of customer service for over 100 years. Representing 15 of the world's major manufacturers, Bristol Street
Motors offers new cars, ex demonstrator cars,
used cars, electric cars, new vans and used commercial vehicles from Citroen, CUPRA, Dacia,
Ford, Hyundai, Mazda, MG, Nissan, Peugeot, Renault,
SEAT, SKODA, and
Vauxhall. You can also buy a car online direct from us.
Our dealership teams are on hand to offer the highest standards in sales and aftercare for new cars, used
cars and commercial vehicles operating throughout our local dealerships across England. We have a range of
aftercare services to choose from including car servicing and MOT.
Customer Services
At Bristol Street Motors we strive for excellent customer service in all areas. I would like to hear of all
your feedback whether you have had exceptional customer service or have felt we could have done better.
Our Mission Statement is: To deliver an outstanding customer motoring experience
through honesty and trust.
In the event of a concern or feedback please do not hesitate to provide us with feedback using the contact
forms which can be found on our dedicated customer services page. Alternatively please call our customer
services on 0191 497 0404 or email [email protected].
Customer Services operate between 9am and 5pm Monday to Friday. We will aim to respond to your feedback within
48 hours, as measured by our manufacturer partners, and with over 1 million customers in the UK, I know the
importance of making sure you are satisfied with our service every time. We take
these matters seriously.
Any concerns or complaints are logged and sent to the dealership management to review and seek to resolve.
Before any concerns are "closed off", each concern is reviewed by me to make sure that we are learning from
our mistakes and treating customers in line with our Values.
To report a concern, please visit our complaints handling process.
Robert Forester
Chief Executive Officer, Vertu Motors Plc
Unable to solve your request?
We subscribe to the Motor Industry Code of Practice for Service and Repair and are members of the
National
Franchise Dealers Association. If we have been unable to resolve your complaint to your satisfaction you
can
contact:
The National Conciliation Service
PO Box 6562, Rugby CV21 9QP
By Telephone: 01788 538317
Or via their website: www.nationalconciliationservice.co.uk
The Motor Ombudsman
71 Great Peter Street, London, SW1P 2BN
By Telephone: 0345 241 3008
Or via their website: www.themotorombudsman.org
Both bodies are Chartered Trading Standards Institute approved providers of alternative dispute
resolution
and we will respond to them if they contact us regarding your complaint.
If your concern relate to any product regulated by the Financial Conduc Authority, you will receive and
acknowledgement and a final response within 8 weeks. Before the final response is issued our central team
will
investigate the issue alongside the selling dealership.
If we have not been able to resolve an FCA-regulated product complaint to your satisfaction, you may be
able
to refer it to the Financial Ombudsman Service. Further information is available on their website
www.financial-ombudsman.org.uk