Customer Testimonials

Took the car in for 08.30am and was told about 1 hour and picked it up at 09.25, you cant get much better than that.

Completely satisfied with the service I received. Thank you very much.

I must say that all of the staff I had a pleasure of meeting at Bristol Street Motors Shirley could not have been more helpful and pleasant. It was almost like speaking with friends, excellent!

I received exceptional service from Frank, the service manager. Also, many thanks to Lisa in the service department for her patience and considerate technical knowledge in resolving the issues.

I was completely satisfied and happy. As usual Simon was excellent in the way he communicated with me, at 80 years of age that is important. He is a credit to Bristol Street Motors and Ford.

I had a Service and MOT carried out yesterday at Bristol Street Motors Ford Shirley. I would just like to say thank you for the excellent customer service i recieved.

I had a service and MOT carried out, can i just record my thanks for the excellent customer service i recieved.

I just wanted to pass on my thanks and compliments regarding a member of your team at the Bristol Street Motors Ford Shirley Used Cars Sales team. I find car buying very stressful, however I popped into the garage to have a look at my options and was assisted by Chelsea, and ended up buying a KA that day.

Chelsea was both friendly and professional and immediately put me at ease - she listened to what I wanted without making me feel stupid and was able to find me the vehicle to suit my budget.
I have to say my experience of buying a car this time around was straightforward, and enjoyable thanks to Chelsea and her care and attention post purchase with follow up emails was very welcome.

As a society we are very quick to raise complaints, however slow to compliment, therefore I wanted to pass on my thanks and comments to you - Chelsea is an asset to your team and I will certainly be a returning customer to Ford Shirley.

I would like to say a huge thank you to Jo from the Service Department at Bristol Street Motors Shirley. Yet again she has delivered the best customer service ever!! This lady is just the best, she goes above and beyond to help you and takes away my stress! Thank you Jo, you are a star - if you need your car sorting this is your lady! Thanks for intro to your Sales Manager too, cant wait to see what new car he finds me!! It was worth travelling the extra distance.

I unfortunately went down a pothole which resulted in a tear in my tyre. Simon your service representative did, in my view, go over and above his basic job. He kept me informed of the sate of tyre, expected delivery date etc. He was polite and friendly and in my view a credit to you company.

Service carried out well, the staff were very pleasant and kept to time. Well done.

Once again outstanding service and back up from the service team at Shirley and my car was only in for an MOT! Two people of note, Lisa and Kevin